GenAI for Customer Communication
Completed by Beatriz Vargas Rocha
October 16, 2025
3 hours (approximately)
Beatriz Vargas Rocha's account is verified. Coursera certifies their successful completion of GenAI for Customer Communication
What you will learn
Analyse key concepts and benefits of AI in customer communication.
Identify cutting edge techniques for AI-driven personalization.
Apply AI tools to enhance customer feedback analysis and journey mapping.
Skills you will gain
- Category: Customer experience improvement
- Category: Automation
- Category: Journey Mapping
- Category: Personalized Campaigns
- Category: Customer Insights
- Category: Predictive Analytics
- Category: AI Personalization
- Category: Customer Service
- Category: Customer Communications Management
- Category: User Feedback
- Category: Generative AI
- Category: Data-Driven Decision-Making
