GenAI for Customer Service Teams
Completed by Bruna Vasconcelos
September 23, 2025
2 hours (approximately)
Bruna Vasconcelos's account is verified. Coursera certifies their successful completion of GenAI for Customer Service Teams
What you will learn
Acquire a basic understanding of GenAI and available GenAI tools and strategies for increasing team collaboration and efficiency.
Create a working framework for staying ahead of GenAI advancements.
Apply GenAI tools practically in real-world customer service scenarios to improve outcomes.
Skills you will gain
- Category: Cross-Functional Collaboration
- Category: Customer Service
- Category: Generative AI
- Category: Business Process Automation
- Category: Customer experience improvement
- Category: Artificial Intelligence
- Category: AI Enablement
- Category: Automation
- Category: Responsible AI
- Category: Information Privacy
