Social Listening
Completed by Sarah AVOT
January 31, 2026
1 hours (approximately)
Sarah AVOT's account is verified. Coursera certifies their successful completion of Social Listening
What you will learn
Describe the role of social listening in customer engagement
List various social listening tools and their uses
Develop effective social listening strategies
Apply social listening strategies to real-world scenarios
Skills you will gain
- Category: Strategic Thinking
- Category: Customer Engagement
- Category: Continuous Monitoring
- Category: Market Trend
- Category: Business Strategy
- Category: Trend Analysis
- Category: Customer Insights
- Category: Social Media Strategy
- Category: Social Media
- Category: Web Presence
- Category: Social Media Management
- Category: Brand Management
