Cisco Certified Support Technician IT Support 100-140 Unit 1
Completed by Juan Luis Gonzales
May 2, 2026
2 hours (approximately)
Juan Luis Gonzales's account is verified. Coursera certifies their successful completion of Cisco Certified Support Technician IT Support 100-140 Unit 1
What you will learn
Understand the core responsibilities and daily tasks of IT support and help desk professionals.
Master effective ticket queue management, time management, and customer communication.
Learn best practices for creating detailed, useful documentation to support ongoing IT operations.
Gain insights into leveraging your existing tech experience and preparing for CCST IT Support certification.
Skills you will gain
- Category: Technical Support
- Category: Issue Tracking
- Category: Help Desk Support
- Category: Desktop Support
- Category: Hardware Troubleshooting
- Category: Technical Documentation
- Category: Software Documentation
- Category: Technical Support and Services
- Category: End User Training and Support
