ITIL V4 Brief Overview of Management and Practices
Completed by Shilpa Singh
January 10, 2026
9 hours (approximately)
Shilpa Singh's account is verified. Coursera certifies their successful completion of ITIL V4 Brief Overview of Management and Practices
What you will learn
Master critical aspects of IT Service Management, including architecture management and Continual Improvement practices
Develop expertise in managing information security and optimizing service delivery
Gain insights into essential management practices and technical elements to drive organizational success and innovation
Skills you will gain
- Category: Security Management
- Category: Change Control
- Category: Information Technology Architecture
- Category: IT Service Management
- Category: IT Security Architecture
- Category: Risk Management Framework
- Category: Service Management
- Category: Computing Platforms
- Category: Information Technology Infrastructure Library
- Category: Infrastructure Architecture
- Category: IT Management
- Category: Technical Services
