Introduction to Continuous Improvement Process
Completed by Ethan Cundiff
May 26, 2026
11 hours (approximately)
Ethan Cundiff's account is verified. Coursera certifies their successful completion of Introduction to Continuous Improvement Process
What you will learn
Explain the core principles of quality improvement and management and their relevance across industries.
Apply tools such as the PDCA cycle and SPC to real-world quality improvement initiatives.
Implement ISO 9000 series standards to establish effective quality management systems.
Evaluate customer feedback and transform it into strategies that enhance satisfaction and quality performance.
Skills you will gain
- Category: Customer Insights
- Category: Technical Standard
- Category: Customer experience strategy (CX)
- Category: Service Improvement
- Category: Continuous Improvement Process
- Category: Customer experience improvement
- Category: Continuous Quality Improvement (CQI)
- Category: Quality Assessment
- Category: Quality Control
- Category: Quality Management
- Category: Quality Assurance
- Category: Customer Engagement
