Master TQM and Six Sigma: Build Quality, Reduce Errors
Completed by Frank Sanchez
October 12, 2025
13 hours (approximately)
Frank Sanchez's account is verified. Coursera certifies their successful completion of Master TQM and Six Sigma: Build Quality, Reduce Errors
What you will learn
Analyze quality culture and apply customer-centric CRM strategies for excellence.
Implement QA systems, PPC techniques, and the PDCA cycle to optimize operations.
Apply Six Sigma tools and the DMAIC framework for sustainable process improvement.
Skills you will gain
- Category: Customer Relationship Management
- Category: Quality Assurance and Control
- Category: Production Process
- Category: Process Improvement
- Category: Product Quality (QA/QC)
- Category: Customer Engagement
- Category: Operational Excellence
- Category: Continuous Improvement Process
- Category: Production Management
- Category: Operational Efficiency
- Category: Six Sigma Methodology
- Category: Quality Assurance
