Introduction to Technical Support
Completed by Daniel Sheerin
June 30, 2024
12 hours (approximately)
Daniel Sheerin's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
- Category: Technical Support and Services
- Category: Service Level
- Category: Help Desk Support
- Category: Technical Support
- Category: Technical Communication
- Category: Remote Access Systems
- Category: Service Management
- Category: Technical Documentation
- Category: End User Training and Support
- Category: Customer Service
- Category: Issue Tracking
- Category: IT Service Management
