GenAI for Customer Insights
Completed by Anastasia Prusova
September 13, 2025
2 hours (approximately)
Anastasia Prusova's account is verified. Coursera certifies their successful completion of GenAI for Customer Insights
What you will learn
Describe the role of Generative AI in transforming customer insights.
Use Gen AI to collect and analyze customer feedback.
Explain how AI can segment customers and predict trends based on behavior.
Apply AI-driven insights to improve customer experience and business strategies.
Skills you will gain
- Category: Artificial Intelligence
- Category: User Feedback
- Category: Customer Analysis
- Category: Customer experience improvement
- Category: Data-Driven Decision-Making
- Category: Predictive Analytics
- Category: Generative AI
- Category: AI Personalization
- Category: Customer Engagement
- Category: Customer experience strategy (CX)
- Category: Customer Insights
- Category: Data Analysis
