GenAI for Customer Service Representatives
Completed by Caroline Zimmerman
November 28, 2025
2 hours (approximately)
Caroline Zimmerman's account is verified. Coursera certifies their successful completion of GenAI for Customer Service Representatives
What you will learn
Understand what Generative AI (GenAI) is and its potential in customer service.
Examine real-world applications of GenAI for streamlining service workflows and driving innovation.
Compare the risks, challenges, and ethical implications of using GenAI in customer service.
Skills you will gain
- Category: User Feedback
- Category: Generative AI
- Category: AI Integrations
- Category: LLM Application
- Category: Customer Service
- Category: Customer Analysis
- Category: Responsible AI
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Personalized Service
- Category: Data Ethics
