Social Listening
Completed by Serafina Valisa
September 20, 2025
1 hours (approximately)
Serafina Valisa's account is verified. Coursera certifies their successful completion of Social Listening
What you will learn
Describe the role of social listening in customer engagement
List various social listening tools and their uses
Develop effective social listening strategies
Apply social listening strategies to real-world scenarios
Skills you will gain
- Category: Web Presence
- Category: Social Media Marketing
- Category: Customer Engagement
- Category: Analytical Skills
- Category: Social Media
- Category: Strategic Thinking
- Category: Business Strategy
- Category: Continuous Monitoring
- Category: Market Trend
- Category: Data-Driven Decision-Making
- Category: Social Media Strategy
- Category: Social Media Management
