Managing Conflict
Completed by Christopher Feathers
November 26, 2025
2 hours (approximately)
Christopher Feathers's account is verified. Coursera certifies their successful completion of Managing Conflict
What you will learn
Develop essential skills for handling conflict calmly and effectively
Apply proven techniques to resolve workplace disputes while maintaining relationships
Understand and evaluate the five methods of conflict resolution using the Thomas-Kilmann model
Skills you will gain
- Category: Teamwork
- Category: Professionalism
- Category: Active Listening
- Category: Collaboration
- Category: Relationship Management
- Category: Interpersonal Communications
- Category: Emotional Intelligence
- Category: Culture Transformation
- Category: Accountability
- Category: Conflict Management
