ServiceNow System Administrator from Zero to Hero
Completed by Michael Cisneros
February 9, 2026
5 hours (approximately)
Michael Cisneros's account is verified. Coursera certifies their successful completion of ServiceNow System Administrator from Zero to Hero
What you will learn
Identify key components of the ServiceNow platform and its user interface.
Explain the purpose of user roles, groups, and access control within ServiceNow.
Configure and manage ServiceNow instances, users, and groups in real-world scenarios.
Assess the effectiveness of implemented SLAs, ACLs, and reports in managing IT services.
Skills you will gain
- Category: Service Management
- Category: Business Process Automation
- Category: Security Controls
- Category: Content Management
- Category: Identity and Access Management
- Category: ServiceNow
- Category: Automation
- Category: Enterprise Application Management
- Category: Role-Based Access Control (RBAC)
- Category: Service Level
- Category: Scripting
- Category: System Configuration
