Cisco Certified Support Technician IT Support 100-140 Unit 1
Completed by Mark Lizotte
December 20, 2025
2 hours (approximately)
Mark Lizotte's account is verified. Coursera certifies their successful completion of Cisco Certified Support Technician IT Support 100-140 Unit 1
What you will learn
Understand the core responsibilities and daily tasks of IT support and help desk professionals.
Master effective ticket queue management, time management, and customer communication.
Learn best practices for creating detailed, useful documentation to support ongoing IT operations.
Gain insights into leveraging your existing tech experience and preparing for CCST IT Support certification.
Skills you will gain
- Category: Technical Documentation
- Category: Desktop Support
- Category: Technical Support and Services
- Category: Software Documentation
- Category: Technical Support
- Category: End User Training and Support
- Category: Hardware Troubleshooting
- Category: Issue Tracking
- Category: Help Desk Support
