Mastering Total Quality Management: Analyze, Apply & Improve
Completed by Mohamed Khaled
October 15, 2025
6 hours (approximately)
Mohamed Khaled's account is verified. Coursera certifies their successful completion of Mastering Total Quality Management: Analyze, Apply & Improve
What you will learn
Analyze the evolution, principles, and philosophies of Total Quality Management.
Apply TQM frameworks to measure quality, customer satisfaction, and improvement.
Evaluate case studies to implement evidence-based, sustainable TQM practices.
Skills you will gain
- Category: Customer experience improvement
- Category: Cost Management
- Category: Culture Transformation
- Category: Quality Control
- Category: Quality Management Systems
- Category: Organizational Change
- Category: Operational Excellence
- Category: Employee Engagement
- Category: Quality Management
- Category: Organizational Development
- Category: Customer Service
- Category: Quality Assurance
