AI for Customer Experience with Chatbots and Analytics
Completed by Michael Stein
March 3, 2026
3 hours (approximately)
Michael Stein's account is verified. Coursera certifies their successful completion of AI for Customer Experience with Chatbots and Analytics
What you will learn
Identify the potential applications of AI technologies in enhancing customer experience.
Analyze the impact of personalization, chatbots, and predictive analytics on customer engagement.
Design and implement AI-driven strategies for improving customer interactions using tools like Perplexity AI, Claude, and Google Gemini GEM.
Evaluate ethical considerations and construct guidelines for responsible AI adoption in customer experience initiatives.
Skills you will gain
- Category: Customer Analysis
- Category: Personalized Campaigns
- Category: Artificial Intelligence
- Category: Customer Insights
- Category: Customer experience strategy (CX)
- Category: Data-Driven Decision-Making
- Category: Google Gemini
- Category: Brand Loyalty
- Category: Customer Service
- Category: Responsible AI
- Category: Customer experience improvement
- Category: Agentic Workflows
