Social Listening
Completed by Elle Choi
July 23, 2026
1 hours (approximately)
Elle Choi's account is verified. Coursera certifies their successful completion of Social Listening
What you will learn
Describe the role of social listening in customer engagement
List various social listening tools and their uses
Develop effective social listening strategies
Apply social listening strategies to real-world scenarios
Skills you will gain
- Category: Strategic Thinking
- Category: Case Studies
- Category: Trend Analysis
- Category: Customer Insights
- Category: Web Presence
- Category: Business Strategy
- Category: Continuous Monitoring
- Category: Market Trend
- Category: Strategic Decision-Making
- Category: Digital Marketing Tools
- Category: Social Media Marketing
- Category: Analytical Skills
