Mastering Customer Success
Completed by Samuel Korgi
May 15, 2026
14 hours (approximately)
Samuel Korgi's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Account Management
- Category: Performance Metric
- Category: Business Management
- Category: Customer Relationship Management
- Category: Operational Excellence
- Category: Customer Retention
- Category: Key Performance Indicators (KPIs)
- Category: Customer Success Management
- Category: Stakeholder Engagement
- Category: Customer Relationship Building
- Category: Customer Insights
- Category: Customer Relationship Management (CRM) Software
