Customer Service in the Age of Generative AI
Completed by David Wilson
October 6, 2025
1 hours (approximately)
David Wilson's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Performance Improvement
- Category: Customer Engagement
- Category: Customer Support
- Category: ChatGPT
- Category: Customer Service
- Category: Self Service Technologies
- Category: Target Audience
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Personalized Service
- Category: Performance Analysis
- Category: Generative AI
