Generative AI for Customer Service Automation
Completed by Fatima Marlene Lucas De Ponte
July 24, 2026
10 hours (approximately)
Fatima Marlene Lucas De Ponte's account is verified. Coursera certifies their successful completion of Generative AI for Customer Service Automation
What you will learn
Explain how AI aligns with customer service goals and enhances journey mapping, engagement, and ROI.
Build automated customer service workflows using no-code tools like Zapier and Flowise
Apply ethical and privacy-first principles to ensure fairness, transparency, and AI compliance.
Design and present a comprehensive AI-driven customer service transformation strategy.
Skills you will gain
- Category: Ethical Standards And Conduct
- Category: Miro AI
- Category: Workflow Management
- Category: Email Automation
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Service
- Category: No-Code Development
- Category: Automation
- Category: Generative AI
- Category: Customer and Client Support
- Category: Responsible AI
- Category: Customer Data Management
