Advanced ITSM with ServiceNow: Optimizing IT Operations
Completed by Roberto Di Bernardo
September 25, 2025
3 hours (approximately)
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What you will learn
Design a best practice framework in which ServiceNow ITSM processes are aligned with ITIL best practices.
Apply best practices in operational support by managing incidents, problems, service requests, and knowledge within ServiceNow.
Optimize IT services by leveraging ServiceNow Change Management and CMDB capabilities.
Evaluate the customization, automation, and integration capabilities of ServiceNow to meet specific organizational needs.
Skills you will gain
- Category: Digital Transformation
- Category: IT Service Management
- Category: Change Control
- Category: Design
- Category: Data Integration
- Category: Change Requests
- Category: Order Fulfillment
- Category: Problem Management
- Category: Automation
- Category: IT Automation
- Category: Configuration Management
- Category: Information Technology Infrastructure Library
