IT Service Management: Career Guide
Completed by Deepa Atnurkar
November 14, 2025
8 hours (approximately)
Deepa Atnurkar's account is verified. Coursera certifies their successful completion of IT Service Management: Career Guide
What you will learn
Define ITSM and its core principles in modern business environments.
Identify key elements in service management and their functions.
Understand the strategic value of service management in organizations.
Skills you will gain
- Category: Business Transformation
- Category: Information Technology Infrastructure Library
- Category: Digital Transformation
- Category: IT Service Management
- Category: People Development
- Category: Management Training And Development
- Category: IT Management
- Category: Service Management
- Category: Strategic Communication
- Category: Continuous Improvement Process
- Category: Value Propositions
- Category: Organizational Strategy
