Mastering Active Listening in the Global Workplace
Completed by Anupama Biswas
September 8, 2026
4 hours (approximately)
Anupama Biswas's account is verified. Coursera certifies their successful completion of Mastering Active Listening in the Global Workplace
What you will learn
Apply active listening techniques to enhance business communication and collaboration.
Demonstrate empathy and emotional intelligence in professional communication.
Use reflective listening to resolve workplace conflicts effectively.
Interpret and leverage non-verbal communication cues to build trust and strengthen relationships.
Skills you will gain
- Category: Virtual Teams
- Category: Collaboration
- Category: Intercultural Competence
- Category: Non-Verbal Communication
- Category: Cultural Sensitivity
- Category: Conflict Management
- Category: Communication
- Category: Rapport Building
- Category: Communication Strategies
- Category: Digital Communications
- Category: Cultural Diversity
- Category: Empathy
