Listening and Engagement on Social Media
Completed by Irsad Harfiansah Shodiq
July 13, 2026
7 hours (approximately)
Irsad Harfiansah Shodiq's account is verified. Coursera certifies their successful completion of Listening and Engagement on Social Media
What you will learn
Social listening and why it’s important
Popular social listening tools and how to use them
Tips for effective social listening
How to engage in customer communication
Skills you will gain
- Category: Branding
- Category: Social Media Analytics
- Category: Social Media Management
- Category: Drive Engagement
- Category: Relationship Building
- Category: Driving engagement
- Category: Content Development and Management
