ServiceNow Basics: IT Automation & AI-Powered Workflows
Completed by Mina Mikhail
October 6, 2025
3 hours (approximately)
Mina Mikhail's account is verified. Coursera certifies their successful completion of ServiceNow Basics: IT Automation & AI-Powered Workflows
What you will learn
Navigate the ServiceNow interface proficiently and utilize platform features to support ITSM processes.Â
Design workflow automation using core ServiceNow ITSM modules like Incident, Request, and Change.Â
Explain how predictive intelligence and virtual agents improve service quality and reduce issue resolution times.Â
Implement AI-driven workflows in ServiceNow to automate routine IT operations and enhance service efficiency.Â
Skills you will gain
- Category: Incident Management
- Category: Event Monitoring
- Category: AI Workflows
- Category: Workflow Management
- Category: Technical Support and Services
- Category: Operational Efficiency
- Category: IT Service Management
- Category: Change Management
- Category: ServiceNow
- Category: Artificial Intelligence
- Category: Service Improvement
- Category: Digital Transformation
