Managing Conflict
Completed by Tangly Ton
January 29, 2026
7 hours (approximately)
Tangly Ton's account is verified. Coursera certifies their successful completion of Managing Conflict
What you will learn
Recognize how workplace friction impacts you and learn to transform negative emotional reactions into a healthy, productive attitude.
Assess tense situations to identify the core source of a conflict, distinguishing between difficult behaviors and true underlying causes.
Apply active listening, nonverbal communication cues, and "I" statements to de-escalate disputes and handle negative tactics.
Learn by doing. Perform guided, step-by-step hands-on activities on your own computer.
Skills you will gain
- Category: De-escalation Techniques
- Category: Collaboration
- Category: Emotional Intelligence
- Category: Conflict Management
- Category: Communication Strategies
- Category: Communication
- Category: Mediation
- Category: Interpersonal Communications
- Category: Analysis
- Category: Teamwork
- Category: Negotiation
- Category: Problem Solving
