ITIL 4: Management Practices
Completed by Chris Smith
July 9, 2026
6 hours (approximately)
Chris Smith's account is verified. Coursera certifies their successful completion of ITIL 4: Management Practices
What you will learn
Master core ITIL practices including incident, problem, and service request management to properly diagnose issues and maintain service quality.
Establish effective service level agreements and manage standard, emergency, and normal changes through structured change enablement.
Oversee vital organizational assets and deployment pipelines using service configuration, release, and IT asset management practices.
Data files for this course are provided in the first course of this specialization, "ITIL 4: Foundations and Framework".
Skills you will gain
- Category: Information Technology
- Category: Operations Management
- Category: Change Requests
- Category: Information Technology Infrastructure Library
- Category: Information Technology Operations
- Category: Incident Response
- Category: Operations
- Category: Service Level
- Category: Change Control
- Category: Help Desk Support
- Category: Service Management
- Category: IT Management
