![[Imagen destacada] Una persona con chaqueta amarilla sentada en su escritorio frente a un ordenador de sobremesa.](https://images.ctfassets.net/wp1lcwdav1p1/2RHKcEld4cVDZPHwMQ90qB/f936ee5cc17128ecd0ffe00bd1a7bdd4/GettyImages-980654204_IT_project_management__2_.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
¿Qué es la certificación ITIL?
ITIL es un marco global diseñado para ayudar a mejorar la experiencia del cliente. Aprende qué es la certificación ITIL, los beneficios de la certificación y cómo obtenerla.
July 17, 2023
Article
Coursera’s editorial team is comprised of highly experienced professional editors, writers, and fact-checkers. Our articles are deeply researched and thoroughly reviewed to ensure we are providing trustworthy information and advice for any topic. We understand that taking the next step in your education or career can raise questions. We are here to provide actionable, reliable, and relevant answers so you can achieve your goals.