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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: New
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    Status: Free Trial
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    U

    University of Colorado System

    The data to decision path for infusion of AI in healthcare

    Skills you'll gain: Data Governance, AI Enablement, Health Informatics, Machine Learning Algorithms, Analytics, Advanced Analytics, Data-Driven Decision-Making, Artificial Intelligence, Health Information Management, Decision Support Systems, Business Analytics, Predictive Analytics, Machine Learning, Data Integration, Real Time Data, Artificial Neural Networks

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
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    N

    Northeastern University

    Introduction to Service Innovation and Management

    Skills you'll gain: Process Improvement, Data-Driven Decision-Making, Performance Improvement, Quality Improvement, Service Design, Process Design, Business Process Improvement, Patient Flow, Healthcare Industry Knowledge, Operations Management, Organizational Change, Organizational Effectiveness, Health Care, Customer experience improvement, Innovation, Change Management, Decision Making, Consumer Behaviour

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Advanced Data Management in Azure Databricks

    Skills you'll gain: Databricks, Data Governance, Microsoft Azure, Data Lakes, Real Time Data, Data Management, Data Integration, Data Pipelines, Data Quality, User Provisioning, Performance Tuning

    4.9
    Rating, 4.9 out of 5 stars
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    7 reviews

    Advanced · Course · 1 - 4 Weeks

  • Status: Preview
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    I

    IBM

    Application Modernization for Enterprise Systems

    Skills you'll gain: Event-Driven Programming, DevOps, Data Integration, z/OS, IBM Cloud, Hybrid Cloud Computing, CI/CD, Mainframe Technologies, Mainframe Computing, Cloud Development, Cloud Applications, Enterprise Application Management, Application Deployment, Middleware, Data Access, Application Design, Containerization, Cloud API, Application Programming Interface (API), Computer Programming

    4.9
    Rating, 4.9 out of 5 stars
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    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    W

    Whizlabs

    Exam Prep AZ-305: Microsoft Azure Solutions Architect Expert

    Skills you'll gain: Microsoft Azure, Role-Based Access Control (RBAC), Azure Synapse Analytics, Azure Active Directory, Real Time Data, Zero Trust Network Access, Serverless Computing, Cloud Solutions, Identity and Access Management, Data Integration, Cloud Management, Cloud Applications, Virtual Machines, Cloud Computing Architecture, Data Governance, Cloud Storage, Cloud Computing, Solution Architecture, Disaster Recovery, Virtual Networking

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    F

    Fundação Instituto de Administração

    Marketing e o Consumidor no Ambiente Digital

    Skills you'll gain: Customer experience strategy (CX), Marketing Strategies, Strategic Marketing, Marketing Strategy and Techniques, Marketing, Digital Marketing, Consumer Behaviour, Communication Planning, Integrated Marketing Communications, Marketing Effectiveness, Customer Insights, Target Market, Marketing Analytics, Digital Transformation, Sales Strategy, Digital Advertising, Sales Process, Digital Communications, Content Strategy, MarTech

    4.9
    Rating, 4.9 out of 5 stars
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    11 reviews

    Beginner · Specialization · 3 - 6 Months

  • P

    Packt

    Agile Project Management

    Skills you'll gain: User Story, Stakeholder Management, Sprint Planning, Agile Project Management, Kanban Principles, Scrum (Software Development), Agile Methodology, Stakeholder Engagement, Backlogs, Sprint Retrospectives, Stakeholder Analysis, Project Management, Product Requirements, Release Management, Project Schedules, Continuous Improvement Process, Prioritization, Estimation

    Beginner · Course · 3 - 6 Months

  • Status: New
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    S

    Skillshare

    Modern Meditation: Discover Your Potential, Power & Purpose

    Skills you'll gain: Positivity, Resilience, Mindfulness, Growth Mindedness, Empowerment, Persistence, Personal Development, Goal Setting, Self-Motivation, Courage, Self-Awareness, Visionary, Creative Thinking, Action Oriented, Journals

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Change Management Crash Course: Change Management 101

    Skills you'll gain: Change Management, Organizational Change, Process Development, Leadership Studies, Business Transformation, Organizational Leadership, Adaptability, Stakeholder Management, Stakeholder Engagement, Communication Planning

    4
    Rating, 4 out of 5 stars
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    17 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    S

    SkillUp

    Data Management Capstone Project

    Skills you'll gain: Relational Databases, MySQL, Data Management, Database Design, Data Warehousing, Data Visualization, Data Visualization Software, Data Security, Dashboard, Tableau Software, Data Cleansing, Data Integration, Extract, Transform, Load, SQL, Personally Identifiable Information, Microsoft Excel, Data Governance, Data Preprocessing, Data Transformation, Role-Based Access Control (RBAC)

    5
    Rating, 5 out of 5 stars
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    8 reviews

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    L

    L&T EduTech

    Industrial Applications of AI

    Skills you'll gain: Machine Learning Algorithms, Computer Vision, Applied Machine Learning, Image Analysis, Civil Engineering, Artificial Intelligence, Electrical Substation, Machine Learning, Tensorflow, Convolutional Neural Networks, Deep Learning, PyTorch (Machine Learning Library), Artificial Neural Networks, Electric Power Systems, Electrical Engineering, Oil and Gas, Mechanical Engineering, Data Preprocessing, Healthcare 5.0

    4.8
    Rating, 4.8 out of 5 stars
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    12 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
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    S

    Skillshare

    In Depth CapCut Video Editing Masterclass: Advanced Tools

    Skills you'll gain: Video Editing, Animations, Post-Production, TikTok, Video Production, Content Creation, Color Theory, Web Content Accessibility Guidelines, Typography

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • The data to decision path for infusion of AI in healthcare: University of Colorado System
  • Introduction to Service Innovation and Management: Northeastern University
  • Advanced Data Management in Azure Databricks: Packt
  • Application Modernization for Enterprise Systems: IBM
  • Exam Prep AZ-305: Microsoft Azure Solutions Architect Expert: Whizlabs
  • Marketing e o Consumidor no Ambiente Digital: Fundação Instituto de Administração
  • Agile Project Management: Packt
  • Modern Meditation: Discover Your Potential, Power & Purpose: Skillshare
  • Change Management Crash Course: Change Management 101: Packt
  • Data Management Capstone Project: SkillUp

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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