Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

University of California, Davis
Skills you'll gain: Self-Awareness, Personal Attributes, Personal Development, Research, Student-Centred Learning, Lifelong Learning, Goal Setting, Decision Making
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Generative AI, Cloud Deployment, AI Security, Scalability, Cloud-Native Computing, Application Design, Model Deployment, Systems Architecture, Load Balancing, Maintainability, Capacity Management, Artificial Intelligence and Machine Learning (AI/ML), Software Architecture, Containerization, Responsible AI, System Monitoring, Disaster Recovery
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Data Preprocessing, Recurrent Neural Networks (RNNs), Data Manipulation, Data Transformation, Financial Forecasting, Model Evaluation, Data Visualization, Time Series Analysis and Forecasting, Exploratory Data Analysis, Keras (Neural Network Library), Deep Learning, Pandas (Python Package), NumPy
Mixed · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Brand Strategy, Market Research, Branding, Target Audience, Social Media, Competitive Analysis, Marketing, Customer Engagement, Professional Networking, Marketing Strategies, Social Media Strategy, Performing Arts, Content Strategy, Marketing Channel, Entrepreneurship
Intermediate · Course · 1 - 4 Weeks

L&T EduTech
Skills you'll gain: Structural Engineering, Engineering Analysis, Civil Engineering, Construction, Construction Engineering, Failure Analysis, Finite Element Methods, Engineering Calculations, Simulation and Simulation Software, Laboratory Testing
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Data Structures, Algorithms, Computer Programming, Computational Thinking, Theoretical Computer Science, Performance Tuning
Intermediate · Course · 1 - 3 Months

Northeastern University
Skills you'll gain: Value Propositions, Business Strategy, Innovation, Strategic Marketing, Customer Insights, New Product Development, Entrepreneurship, Continuous Improvement Process, Competitive Analysis, Case Studies, Problem Solving, Critical Thinking
Beginner · Course · 1 - 4 Weeks

Dubai College of Tourism
Skills you'll gain: Revenue Management, Loyalty Programs, Forecasting, Market Dynamics, Hospitality Management, Revenue Forecasting, Marketing Channel, Cost Control, Cost Management, Customer Demand Planning, Hotel Operations, Data-Driven Decision-Making, Market Analysis, Data Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Minitab, Six Sigma Methodology, Lean Six Sigma, Root Cause Analysis, Statistical Process Controls, Data-Driven Decision-Making, Process Improvement, Waste Minimization, Project Management, Continuous Improvement Process, Brainstorming, Process Mapping, Quality Assessment, Customer Insights, Sampling (Statistics), Data Collection
Beginner · Course · 3 - 6 Months

Skills you'll gain: Facebook, Customer experience improvement, Customer Engagement, Personalized Service, Social Media Management, Social Media Campaigns, Social Media Marketing, Customer Relationship Building, Event Marketing, Customer Inquiries, Marketing, Communication Strategies, Business Strategy
Beginner · Guided Project · Less Than 2 Hours

University of Colorado System
Skills you'll gain: Growth Mindedness, Emotional Intelligence, Goal Setting, Self-Motivation, Personal Development, Creativity, Smart Goals, Adaptability, Self-Awareness, Productivity, Resilience, Lifelong Learning, Curiosity, Innovation, Willingness To Learn, Overcoming Obstacles, Courage, Mindfulness
Beginner · Course · 1 - 3 Months

Amazon Web Services
Skills you'll gain: Amazon Web Services, Data Preprocessing, Data Wrangling, Data Processing, Amazon S3, Extract, Transform, Load, Data Pipelines, Data Integration
Beginner · Course · 1 - 4 Weeks