Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Model Evaluation, Supervised Learning, Machine Learning Methods, Classification Algorithms, Machine Learning, Data Analysis, Driving engagement
Intermediate · Course · 1 - 4 Weeks

Goldman Sachs
Skills you'll gain: Competitive Analysis, Value Propositions, Target Market, Business Strategy, Market Opportunities, B2B Sales, Price Negotiation, Consumer Behaviour, Customer Insights, Market Analysis, Business-To-Consumer
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Email Marketing, Lead Generation, Marketing Automation, A/B Testing, Campaign Management, Marketing Strategies, Performance Analysis, Content Creation, Customer Engagement, Driving engagement, Target Audience, Automation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Agile Software Development, Agile Project Management, Agile Methodology, Scrum (Software Development), Kanban Principles, Software Development Methodologies, Project Estimation, Sprint Planning, Estimation, Backlogs, Sprint Retrospectives, Project Management, Workflow Management, User Story, Continuous Improvement Process
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Generative AI, AI Enablement, Responsible AI, AI Product Strategy, Return On Investment, Data Ethics, Artificial Intelligence, Business Process Automation, Operational Efficiency, Innovation, Performance Measurement, Content Creation, Product Design, Customer Support
Intermediate · Course · 1 - 4 Weeks

AI Business School
Skills you'll gain: Prompt Engineering, AI Personalization, Generative AI, HR Tech, Artificial Intelligence, AI Enablement, ChatGPT, Personalized Service, LLM Application, Human Resources, Human Resource Strategy, Large Language Modeling, Ideation, Content Creation, Innovation, Business Transformation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Extract, Transform, Load, Data Validation, Data Transformation, Applied Machine Learning, Object-Relational Mapping, Data Wrangling, Data Cleansing, Data Manipulation, Data Integration, Web Scraping, Data Quality, Data Pipelines, Pandas (Python Package), Descriptive Statistics, Data Modeling, Data Science, Python Programming, Scikit Learn (Machine Learning Library), Extensible Markup Language (XML), Data Analysis
Beginner · Specialization · 1 - 4 Weeks

Skills you'll gain: Content Performance Analysis, Target Audience, Facebook, Driving engagement, Social Media Marketing, Customer Insights, Social Media, Social Media Management, Advertising, Marketing, Content Marketing, Performance Analysis, Content Creation, Digital Marketing, Performance Metric
Intermediate · Guided Project · Less Than 2 Hours

L&T EduTech
Skills you'll gain: Building Information Modeling, Civil Engineering, Building Design, Building Services Engineering, Facility Management, Landscape Architecture, Architectural Design, Energy and Utilities, Transportation Operations, Sustainable Engineering, Safety and Security, Sustainable Design, As-Built Drawings, Construction, Traffic Flow Optimization, Building Codes, Demand Planning, Capacity Management, Estimation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Natural Language Processing, Text Mining, Data Manipulation, Unstructured Data, Markov Model, Data Preprocessing, Python Programming, Applied Machine Learning, Feature Engineering, Algorithms, Probability & Statistics
Intermediate · Course · 1 - 3 Months

Edureka
Skills you'll gain: Restful API, Rust (Programming Language), API Design, Object-Relational Mapping, Back-End Web Development, System Programming, Web Frameworks, Web Services, Web Development, Web Servers, Software Documentation, Web Applications, Scalability, Database Management, Authentications, Authorization (Computing)
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Azure Synapse Analytics, Microsoft Azure, Microsoft SQL Servers, SQL, Database Management, Databases, Data Integration, Managed Services, Data Migration, Cloud Services
Intermediate · Guided Project · Less Than 2 Hours