• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Journey Course Catalog

    • G

      Google Cloud

      Redacting Confidential Data within your Pipelines in Cloud Data Fusion

      Skills you'll gain: Data Loss Prevention, Personally Identifiable Information, Data Pipelines, Cloud-Based Integration, Cloud Storage, Data Security, Data Integration, Data Management, Data Transformation, Cloud Management, DevOps

      Advanced · Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      University of Alberta

      Cognitive Vitality in a Dynamic Workplace

      Skills you'll gain: Mental Health, Crisis Management, Occupational Safety And Health, Human Resource Policies, Safety Culture, Employee Engagement, Stress Management, Active Listening, Communication, Resilience, Empathy, Compassion, Diversity and Inclusion, Self-Awareness, Mindfulness

      Beginner · Course · 1 - 3 Months

    • C

      Coursera Project Network

      التسويق العضوي: استفد من مجموعات الفيسبوك للشركات الصغيرة

      Skills you'll gain: Facebook, Customer Analysis, Target Audience, Social Media, Social Media Marketing, Business Marketing, Social Media Management, Marketing Strategies, Content Creation, Drive Engagement, Business Planning

      Beginner · Guided Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Benutze Facebook für Marketing von Kleinunternehmen

      Skills you'll gain: Facebook, Social Media Marketing, Marketing Analytics, Social Media Management, Advertising, Target Audience, Social Media Strategy, Digital Advertising, Business Marketing, Content Creation, Customer Engagement

      Beginner · Guided Project · Less Than 2 Hours

    • G

      Google Cloud

      Connect and Configure Data for your AppSheet App

      Skills you'll gain: Google Sheets, Data Mapping, Data Integration, Database Application, Cloud Applications, Google Cloud Platform, Database Management Systems, Data Management

      Beginner · Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Intereses del usuario típico en Facebook

      Skills you'll gain: Facebook, Target Audience, Social Media Marketing, Social Media, Customer Insights, Advertising, Digital Advertising, Marketing Analytics, Presentations

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      ASP.NET Core Fundamentals and Environment Setup

      Skills you'll gain: Model View Controller, GitHub, Version Control, .NET Framework, Git (Version Control System), ASP.NET, Application Frameworks, Software Configuration Management, Development Environment, Microsoft Visual Studio, Bootstrap (Front-End Framework), C# (Programming Language), HTML and CSS

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      Comprehensive Guide to Agile Scrum Foundations

      Skills you'll gain: Scrum (Software Development), Agile Project Management, Sprint Planning, Agile Methodology, Backlogs, Jira (Software), User Story, Sprint Retrospectives, Project Management Software, Project Risk Management, Microsoft Teams, ChatGPT, Continuous Improvement Process

      Intermediate · Course · 3 - 6 Months

    • Status: Preview
      Preview
      N

      New York Institute of Finance

      공급망금융의 주요 성공 요소

      Skills you'll gain: Supply Chain, Supply Chain Management, Supplier Management, Supplier Relationship Management, Cash Management, Procurement, Customer Analysis, Finance, Credit Risk, Working Capital, Technology Solutions

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      Microsoft Azure For .NET Developers

      Skills you'll gain: Infrastructure As A Service (IaaS), Microsoft Azure, Virtual Machines, Cloud Hosting, .NET Framework, Kubernetes, Docker (Software), Cloud Development, Cloud Applications, Microsoft Development Tools, Containerization, Microsoft SQL Servers, Application Deployment, Platform As A Service (PaaS), Transact-SQL, Database Application, Active Directory, Microsoft Visual Studio, NoSQL, Serverless Computing

      Intermediate · Course · 3 - 6 Months

    • P

      Packt

      Raspberry Pi and Arduino — Go to the Next Level

      Skills you'll gain: Hardware Design, Electronics, Telecommunications, Electronic Components, Internet Of Things, Embedded Systems, Digital Communications, Debugging, Automation Engineering, Remote Access Systems, Python Programming, System Configuration, Application Development, Software Installation

      Intermediate · Course · 1 - 3 Months

    • G

      Google Cloud

      SingleStore on Google Cloud

      Skills you'll gain: Dataflow, Google Cloud Platform, Data Pipelines, Database Development, Data Integration, Cloud Hosting, Query Languages, Cloud Computing, Data Management

      Advanced · Project · Less Than 2 Hours

    Customer Journey learners also search

    Digital Marketing
    Digital
    Marketing
    Entrepreneurship
    Beginner Digital Marketing
    Digital Marketing Projects
    Social Entrepreneurship
    Advanced Digital Marketing
    1…217218219…237

    In summary, here are 10 of our most popular customer journey courses

    • Redacting Confidential Data within your Pipelines in Cloud Data Fusion: Google Cloud
    • Cognitive Vitality in a Dynamic Workplace : University of Alberta
    • التسويق العضوي: استفد من مجموعات الفيسبوك للشركات الصغيرة: Coursera Project Network
    • Benutze Facebook für Marketing von Kleinunternehmen: Coursera Project Network
    • Connect and Configure Data for your AppSheet App: Google Cloud
    • Intereses del usuario típico en Facebook: Coursera Project Network
    • ASP.NET Core Fundamentals and Environment Setup: Packt
    • Comprehensive Guide to Agile Scrum Foundations: Packt
    • 공급망금융의 주요 성공 요소: New York Institute of Finance
    • Microsoft Azure For .NET Developers: Packt

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Do Not Sell/Share
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok