Skills you'll gain: Technology Strategies, Information Technology, Business Analysis, Business Strategy, Design Thinking, Process Design, Cybersecurity, Business Modeling, Agile Methodology, Artificial Intelligence, Project Portfolio Management, Cost Benefit Analysis, Technical Communication, Value Propositions

Skills you'll gain: Technical Support, Hardware Troubleshooting, Customer Service, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge, Active Listening, Technical Communication, Communication

Skills you'll gain: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Personalized Service, Product Support, Operational Efficiency, Automation

Skills you'll gain: Oral Expression, Design Elements And Principles, Design Strategies, English Language, Language Learning

Skills you'll gain: Regression Analysis, Microsoft Excel, Excel Formulas, Financial Analysis, Predictive Modeling, Data Management, Spreadsheet Software, Financial Modeling, Business Mathematics, Data Analysis, Problem Solving

Skills you'll gain: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, Product Support, AI Product Strategy, AI Personalization, Customer Analysis, Personalized Service, LLM Application, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Data Ethics, Customer Insights, Deep Learning, Automation, Machine Learning

Skills you'll gain: Failure Analysis, Risk Analysis, Risk Modeling, Feasibility Studies, Risk Management, Project Risk Management, Analysis, Business Risk Management, Mitigation, Hazard Analysis, Disaster Recovery, Cost Benefit Analysis, Climate Change Adaptation, Investment Management, Civil Engineering, Data Analysis Software, Prioritization, Governance, Resilience, Environment

Skills you'll gain: Stakeholder Engagement, Customer Engagement, Consultative Approaches, Stakeholder Communications, Requirements Elicitation, SAP Applications, Technical Consulting, Customer Insights, Process Analysis, Solution Design, Business Analysis, Project Management

Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Call Center Experience, Transaction Processing, Upselling, Retail Sales, Retail Store Operations, Customer Complaint Resolution, Cash Register Operation, Problem Solving, Conflict Management, Customer Relationship Building, Customer Inquiries, Teamwork, Communication, Time Management

Skills you'll gain: Microsoft Power Platform, Power BI, Microsoft Power Automate/Flow, Dashboard, Microsoft 365, Data Visualization, Business Process Automation, Workflow Management, No-Code Development, Business Process, Data Analysis, Data Integration, Data Analysis Software, Application Design, Customer Engagement

Skills you'll gain: Generative AI, Artificial Intelligence, Data Ethics, Responsible AI, AI Personalization, Microsoft Copilot, ChatGPT, Natural Language Processing, Ethical Standards And Conduct

Skills you'll gain: Responsible AI, Generative AI, Information Systems Security Assessment Framework (ISSAF), Data Ethics, Information Privacy, Regulatory Compliance, Compliance Management, Risk Analysis, Artificial Intelligence, Risk Mitigation, Stakeholder Analysis