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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    U

    Università di Napoli Federico II

    Business Intelligence con la Product Suite di Tableau

    Skills you'll gain: Data Storytelling, Data Visualization, Data Presentation, Interactive Data Visualization, Tableau Software, Dashboard, Data Visualization Software, Business Intelligence, Data Preprocessing, Data Transformation, Data Sharing, Data Cleansing, Data Manipulation, Data Integration

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Michigan

    Creative Coding for Designers Using Python

    Skills you'll gain: Animation and Game Design, Visualization (Computer Graphics), Generative AI, Simulations, Computer Graphics, Python Programming, Creative Design, Object Oriented Programming (OOP), Algorithms, Data Structures

    Advanced · Course · 1 - 3 Months

  • Status: New
    New
    Status: Preview
    Preview
    S

    S.P. Jain Institute of Management and Research

    Foundation of Global Supply Chains

    Skills you'll gain: Network Planning And Design, Logistics, Inventory Management System, Key Performance Indicators (KPIs), Transportation Operations, Corporate Sustainability, Risk Management, Coordination, Strategic Decision-Making, Microsoft Excel

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    D

    Duke University

    Data Visualization and Modeling in Python

    Skills you'll gain: Matplotlib, Data Visualization, Predictive Modeling, Pandas (Python Package), Data Visualization Software, Predictive Analytics, Regression Analysis, Data Analysis, Data Cleansing, Data Science, Machine Learning Algorithms, Statistical Inference, Statistical Modeling, Probability & Statistics, Classification Algorithms, Python Programming

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    C

    Coursera

    GenAI for Risk Managers: Advanced Risk Analysis Techniques

    Skills you'll gain: Prompt Engineering, Risk Modeling, Risk Analysis, Continuous Monitoring, Generative AI, Project Risk Management, Risk Management, Operational Risk, Data-Driven Decision-Making, Data Integration, Decision Support Systems, AI Security, Anomaly Detection, Automation

    Advanced · Course · 1 - 4 Weeks

  • Status: New
    New
    P

    Packt

    Strategic Growth Leadership for Managers

    Skills you'll gain: Sales Management, Strategic Leadership, Sales Strategy, Business Leadership, Growth Strategies, Customer Relationship Management, Team Motivation, Organizational Strategy, Plan Execution, Leadership Development, Business Strategy, Team Performance Management, Strategic Decision-Making, Customer experience strategy (CX), Team Management, Risk Analysis, Communication, Growth Mindedness, Milestones (Project Management)

    Advanced · Course · 1 - 3 Months

  • Status: Free
    Free
    A

    Amazon Web Services

    Amazon Connect Routing Fundamentals

    Skills you'll gain: Inbound Calls, Customer experience improvement, Network Routing, Customer experience strategy (CX), Outbound Calls, Call Center Experience, Security Controls, Customer Inquiries, Process Optimization, Operational Efficiency, Service Level

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    R Ultimate 2024 - R for Data Science and Machine Learning

    Skills you'll gain: Rmarkdown, Autoencoders, Shiny (R Package), Deep Learning, Recurrent Neural Networks (RNNs), Transfer Learning, Model Evaluation, R (Software), Data Import/Export, Classification Algorithms, Reinforcement Learning, R Programming, Ggplot2, Data Manipulation, Convolutional Neural Networks, Plotly, Applied Machine Learning, Machine Learning Algorithms, Artificial Intelligence, Dimensionality Reduction

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    C

    Corporate Finance Institute

    Advanced Tableau - Data Model

    Skills you'll gain: Star Schema, Data Modeling, Extract, Transform, Load, Performance Tuning, Tableau Software, Database Design, Data Warehousing, Data Transformation, Data Integration

    Advanced · Course · 1 - 3 Months

  • Status: Preview
    Preview
    I

    IBM

    Architecting Applications for IBM Z and Cloud

    Skills you'll gain: Containerization, Restful API, Event-Driven Programming, DevOps, Data Integration, z/OS, Solution Architecture, Cloud Applications, Microservices, Enterprise Architecture, IBM Cloud, Application Lifecycle Management, Cloud-Native Computing, Application Design, CI/CD, Systems Integration, Software Architecture, Mainframe Computing

    4.7
    Rating, 4.7 out of 5 stars
    ·
    11 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    University of Virginia

    Agiles Arbeiten trifft auf Design Thinking

    Skills you'll gain: User Story, Persona (User Experience), Design Thinking, Agile Product Development, Agile Methodology, Interviewing Skills, User Research, Persona Development, Product Development, Innovation, User Centered Design

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Chatbots

    Skills you'll gain: Amazon Web Services, Tensorflow, Applied Machine Learning, Machine Learning Methods, Natural Language Processing, Classification Algorithms, Software Design, Application Development, Supervised Learning, Model Evaluation

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • Business Intelligence con la Product Suite di Tableau: Università di Napoli Federico II
  • Creative Coding for Designers Using Python: University of Michigan
  • Foundation of Global Supply Chains: S.P. Jain Institute of Management and Research
  • Data Visualization and Modeling in Python: Duke University
  • GenAI for Risk Managers: Advanced Risk Analysis Techniques: Coursera
  • Strategic Growth Leadership for Managers: Packt
  • Amazon Connect Routing Fundamentals: Amazon Web Services
  • R Ultimate 2024 - R for Data Science and Machine Learning: Packt
  • Advanced Tableau - Data Model: Corporate Finance Institute
  • Architecting Applications for IBM Z and Cloud: IBM

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Plan (11)
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Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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