
University of Toronto
Skills you'll gain: Human Centered Design, User Experience Design, User Research, Design Thinking, Design Research, Product Design, Prototyping, Qualitative Research, Innovation, User Feedback, Diversity and Inclusion, Ideation, Creativity, Needs Assessment, Product Testing, Interviewing Skills, Storytelling
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: HubSpot CRM, Team Building, Customer Relationship Management (CRM) Software, Team Management, Business Reporting, Marketing Automation, Email Marketing, Customer Data Management, Sales Enablement, Marketing, Customer Service
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Outbound Calls, Customer Support, Professionalism, LinkedIn, Communication
Beginner · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Constructive Feedback, Social Sciences, Art History, Community Development, Pedagogy, Social Justice, Liberal Arts, Creativity, Cultural Diversity, Teaching, Collaboration
Mixed · Course · 1 - 3 Months

Tecnológico de Monterrey
Skills you'll gain: Interpersonal Communications, Social Skills, Communication, Assertiveness, Business Communication, Constructive Feedback, Empathy, Active Listening, Verbal Communication Skills, Employee Performance Management, Leadership, Leadership Development
Intermediate · Course · 1 - 4 Weeks

Arizona State University
Skills you'll gain: Meeting Facilitation, Business Writing, Active Listening, Business Correspondence, Employee Coaching, Business Communication, Concision, Report Writing, Constructive Feedback, Telephone Skills, Leadership, Leadership and Management, Recruitment, Verbal Communication Skills, English Language, Team Building, Communication, Communication Strategies, Grammar, Vocabulary
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Account Strategy, Customer Success Management, Customer experience strategy (CX), Customer Engagement, Customer Service, Customer Relationship Management, Milestones (Project Management), Relationship Building, Growth Strategies, Expectation Management, Data-Driven Decision-Making
Intermediate · Course · 1 - 4 Weeks

Universidad de Palermo
Skills you'll gain: Business Leadership, Organizational Strategy, Decision Making, Business Management, Strategic Leadership, Leadership, Strategic Decision-Making, Agile Project Management, Business, Team Leadership, Business Planning, Constructive Feedback, Goal Setting, Business Strategy, Digital Transformation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: AI Product Strategy, Backlogs, Agile Product Development, Product Roadmaps, Product Strategy, Sprint Planning, Product Management, User Story, Product Lifecycle Management, Product Requirements, Scaled Agile Framework, Lean Methodologies, Prioritization, Business Priorities, Release Management
Intermediate · Course · 1 - 4 Weeks
Skills you'll gain: Service Level Agreement, Software As A Service, Cloud Services, Cloud Computing, Cloud Computing Architecture, Public Cloud, Cloud Solutions, Cloud Applications, Service Level, Business Software, Infrastructure As A Service (IaaS), Platform As A Service (PaaS), Collaborative Software, Product Demonstration, Growth Strategies, Scalability
Beginner · Course · 1 - 4 Weeks

Queen Mary University of London
Skills you'll gain: Team Leadership, Team Management, Delegation Skills, Team Performance Management, Leadership, People Management, Team Building, Leadership and Management, Virtual Teams, Mentorship, Conflict Management, Coaching, Constructive Feedback, Goal Setting, Communication Strategies, Cultural Diversity, Diversity and Inclusion
Advanced · Course · 1 - 4 Weeks

University of Illinois Urbana-Champaign
Skills you'll gain: Active Listening, Social Skills, Relationship Building, Professionalism, Influencing, Professional Development, Interpersonal Communications, Empathy, Conflict Management, Decision Making, Cognitive flexibility, Constructive Feedback, Critical Thinking, Communication Strategies, Communication, Problem Solving, Business Ethics, Ethical Standards And Conduct
Beginner · Course · 1 - 3 Months