
Skills you'll gain: Computer Security, IT Infrastructure, Operating System Administration, Network Security, Computer Networking, Desktop Support, Systems Administration, Network Troubleshooting, Remote Access Systems, Application Security, OSI Models, Package and Software Management, Disaster Recovery, Cybersecurity, User Accounts, File Systems, TCP/IP, Computer Hardware, Technical Support, Software Installation
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Operating System Administration, IT Security Architecture, TCP/IP, Systems Administration, Network Troubleshooting, IT Infrastructure, File Systems, OSI Models, Cybersecurity, Network Security, Network Protocols, Microsoft Windows, Application Security, Operating Systems, Lightweight Directory Access Protocols, Server Administration, Technical Support, Computer Hardware, Computer Networking, Information Technology
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Azure DevOps Pipelines, Kubernetes, Azure DevOps, Node.JS, CI/CD, DevOps, Microservices, Application Lifecycle Management, Program Development, Containerization, Software Testing, Debugging, Cloud Development, Cloud Deployment, Application Deployment, Scripting, Version Control, Git (Version Control System)
Intermediate · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: AWS CloudFormation, Serverless Computing, Infrastructure as Code (IaC), Amazon Web Services, API Gateway, Application Programming Interface (API), Cloud Infrastructure, Event-Driven Programming, Cloud Deployment, Authentications, Amazon S3, Automation, Amazon DynamoDB, Scalability
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Miro AI, Customer Engagement, Responsible AI, AI Product Strategy, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct
Beginner · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, Service Management, Service Design, Service Level, DevOps, Agile Methodology, Innovation, Supplier Management, Continuous Improvement Process, Governance, Customer experience improvement
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Dataflow, Data Pipelines, Serverless Computing, Data Processing, Apache Kafka, Cloud Security, Identity and Access Management, Debugging, Google Cloud Platform, System Monitoring, Real Time Data, Data Integrity, Data Transformation, CI/CD, Extract, Transform, Load, Containerization, Data Storage Technologies, Unit Testing, File I/O, Performance Tuning
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Customer experience improvement, Workflow Management, AI Personalization, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, Customer Service, System Support, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation
Beginner · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, Customer Support, Customer Communications Management, Personalized Service, Customer Engagement, AI Enablement, AI Workflows, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Kubernetes, CI/CD, Devops Tools, DevOps, Prometheus (Software), Continuous Deployment, Development Environment, Application Deployment, Continuous Delivery, Continuous Integration, Nginx, Docker (Software), YAML, Git (Version Control System), Grafana, Containerization, Load Balancing, Configuration Management
Intermediate · Course · 1 - 3 Months

LearnQuest
Skills you'll gain: Azure Active Directory, Cloud Infrastructure, Microsoft Azure, Virtual Machines, Infrastructure As A Service (IaaS), Role-Based Access Control (RBAC), Active Directory, Infrastructure Security, Virtual Networking, Multi-Factor Authentication, Cloud Storage, Virtualization, Identity and Access Management, Cloud Computing, Data Storage, Application Performance Management, Network Security, Disaster Recovery
Advanced · Course · 1 - 3 Months