Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

Alex Genadinik
Skills you'll gain: Generative AI Agents, Email Automation, Vibe coding, Agentic Workflows, Agentic systems, AI Workflows, AI Orchestration, Sales Process, Marketing Automation, HubSpot CRM, Sales Enablement, Sales Pipelines, Software As A Service, Sales Development, Lead Generation, Business Development, Prompt Engineering, New Business Development, Application Deployment, Campaign Management
Mixed · Course · 1 - 3 Months

University of Virginia
Skills you'll gain: New Product Development, Product Management, Innovation, Product Improvement, Product Lifecycle Management, Design Thinking, Product Roadmaps, Customer Insights, Agile Methodology, Customer Engagement, Product Testing, Web Analytics, Data-Driven Decision-Making, Growth Strategies, User Story, Lean Methodologies
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Adobe Express, Social Media Content, Responsible AI, Cross-Channel Marketing, Content Marketing, Generative AI, Social Media, Marketing Analytics, Data Ethics, Data-Driven Decision-Making, Marketing Strategies, Content Creation, Marketing Automation, Email Marketing, Social Media Campaigns, Adobe Creative Cloud, Graphic and Visual Design, Search Engine Optimization, Storytelling, Performance Analysis
Beginner · Specialization · 1 - 3 Months

University of California, Santa Cruz
Skills you'll gain: C++ (Programming Language), Object Oriented Programming (OOP), Programming Principles, Software Design Patterns, Computer Programming, Algorithms, C (Programming Language), Pseudocode, Graph Theory, Debugging, Artificial Intelligence, Integrated Development Environments, Data Structures, Game Design
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Data Storytelling, Process Mapping, Process Analysis, Business Analysis, Interactive Data Visualization, Business Process Improvement, Stakeholder Analysis, Process Optimization, Data Visualization, IBM Cognos Analytics, Requirements Management, Process Design, Systems Design, Systems Analysis, Communication Planning, Business Process Modeling, Information Technology, Release Management, Database Management, Agile Methodology
Beginner · Professional Certificate · 3 - 6 Months
University of Illinois Urbana-Champaign
Skills you'll gain: Team Leadership, Business Strategy, Team Motivation, Organizational Change, Organizational Strategy, Corporate Strategy, Team Management, Team Building, Decision Making, Strategic Leadership, Governance, Organizational Structure, Leadership, Trustworthiness, Organizational Leadership, Business Management, Strategic Thinking, Leadership Development, Stakeholder Analysis, Negotiation
Build toward a degree
Beginner · Specialization · 3 - 6 Months
Logical Operations
Skills you'll gain: Prompt Engineering, Generative AI, Prompt Engineering Tools, Prompt Patterns, Multimodal Prompts, Data Ethics, Responsible AI, Image Quality, Business Ethics, Presentations, Photo Editing, Creativity, Artificial Intelligence, Photo/Video Production and Technology, Graphic and Visual Design, Promotional Materials, Design, Customer Service, Marketing
Mixed · Course · 1 - 4 Weeks

Logical Operations
Skills you'll gain: Responsive Web Design, Usability, HTML and CSS, Web Design, Multimedia, Web Design and Development, Cascading Style Sheets (CSS), Bootstrap (Front-End Framework), Web Content Accessibility Guidelines, User Interface (UI), Email Marketing, Front-End Web Development, Adobe Creative Cloud, Web Development, Web Content, Web Development Tools, Hypertext Markup Language (HTML), Marketing, Content Management, File Management
Mixed · Course · 1 - 3 Months

Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, Customer Service, System Support, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation
Beginner · Course · 1 - 3 Months

Cisco Learning and Certifications
Skills you'll gain: Network Troubleshooting, Dynamic Host Configuration Protocol (DHCP), Wide Area Networks, Network Support, Network Performance Management, Network Administration, System Configuration, System Monitoring, Network Protocols, Network Planning And Design, Telecommunications, Network Routing, Communication Systems, Endpoint Security, Capacity Management, Application Performance Management, Configuration Management, Scalability, Service Management
Beginner · Course · 1 - 3 Months

Skills you'll gain: Adobe Firefly, Adobe Express, Responsible AI, Creativity, Generative AI, Creative Thinking, Adobe Creative Cloud, Innovation, AI Workflows, Design Software, Artificial Intelligence, Prompt Engineering, Communication, Content Creation, Storytelling, Visual Design, Collaboration, Problem Solving, Adaptability
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Social Media Marketing, Social Media Strategy, Social Media Management, Content Creation, Instagram, Digital Marketing, Digital Advertising, Customer Engagement, Brand Awareness, Marketing Analytics, Target Audience
Beginner · Course · 1 - 3 Months