• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Log In
Join for Free
  • Browse
  • Understand How To Think Like A Customer And Put Yourself In Their Shoes

Results for "understand how to think like a customer and put yourself in their shoes"


  • Status: Preview
    Preview
    D

    Deep Teaching Solutions

    学会如何学习:帮助你掌握复杂学科的强大智力工具(Learning How to Learn)

    Skills you'll gain: Lifelong Learning, Learning Strategies, Collaboration, Productivity, Willingness To Learn, Human Learning, Time Management, Creativity, Problem Solving, Cognitive flexibility, Student Engagement, Self-Awareness

    4.9
    Rating, 4.9 out of 5 stars
    ·
    1.7K reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    GenAI for Customer Journey Mapping

    Skills you'll gain: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Persona Development, Design Thinking, Predictive Analytics, Artificial Intelligence, Analysis, Design

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    How to Use Lookup Reference Math and Text Functions in Excel

    Skills you'll gain: Microsoft Excel, Excel Formulas, Spreadsheet Software, Data Analysis Expressions (DAX), Microsoft 365, Data Validation

    4.4
    Rating, 4.4 out of 5 stars
    ·
    515 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    K

    Kennesaw State University

    Career Planning: A Pathway to Employment

    Skills you'll gain: LinkedIn, Interviewing Skills, Social Media, Social Media Strategy, Professional Networking, Strategic Communication, Communication, Negotiation, Professionalism, Business Writing, Decision Making

    4.7
    Rating, 4.7 out of 5 stars
    ·
    193 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    CVS Health

    CVS Health Call Center Customer Service

    Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Retail Store Operations, Transaction Processing, Cash Register Operation, Communication, Time Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    480 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: New
    New
    Status: Preview
    Preview
    S

    Sungkyunkwan University

    How to Understand Our Emotions: Seongho's New Proposal 1

    Skills you'll gain: Compassion, Emotional Intelligence, Empathy, Self-Awareness, Psychology, Cultural Sensitivity, Ethical Standards And Conduct, Critical Thinking

    Advanced · Course · 1 - 3 Months

  • Status: Preview
    Preview
    D

    Deep Teaching Solutions

    Aprendendo a aprender: ferramentas mentais poderosas para ajudá-lo a dominar assuntos difíceis (em Português) [Learning How to Learn]

    Skills you'll gain: Productivity, Learning Strategies, Time Management, Willingness To Learn, Quick Learning, Mental Concentration, Curiosity, Problem Solving, Creativity, Overcoming Obstacles, Growth Mindedness, Persistence, Cognitive flexibility, Stress Management, Self-Awareness, Planning

    4.9
    Rating, 4.9 out of 5 stars
    ·
    4.2K reviews

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Preview
    Preview
    I

    IE Business School

    Beyond the Obvious: How to Think in the Age of Generative AI

    Skills you'll gain: Critical Thinking, Logical Reasoning, Analytical Skills, Generative AI, Empathy, Cognitive flexibility, Research, Lifelong Learning, Data Analysis, Decision Making, Statistical Analysis

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    Universidades Anáhuac

    Customer Success: Conociendo al cliente

    Skills you'll gain: Customer Success Management, Customer Service, Customer Relationship Management, Customer Retention, Customer Engagement, Customer Relationship Management (CRM) Software, Customer experience improvement, Sales Process, Business Metrics, Service Management, Key Performance Indicators (KPIs), Customer Insights, Sales Strategy, Data-Driven Decision-Making

    4.6
    Rating, 4.6 out of 5 stars
    ·
    48 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    Universitat de Barcelona

    Oceanography: a key to better understand our world

    Skills you'll gain: Global Positioning Systems, Physical Science, Water Resources, Water Quality, Geographic Information Systems, Geospatial Information and Technology, Chemistry, Environment, Environmental Science, Mechanics, Biology, Systems Of Measurement, Climate Change Mitigation, Remote Access Systems

    4.5
    Rating, 4.5 out of 5 stars
    ·
    286 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Preview
    Preview
    T

    The State University of New York

    How to Write a Resume (Project-Centered Course)

    Skills you'll gain: Business Writing, Concision, Organizational Skills, Personal Development, Keyword Research, Peer Review, Action Oriented, Talent Recruitment, Detail Oriented

    4.5
    Rating, 4.5 out of 5 stars
    ·
    3.9K reviews

    Mixed · Course · 1 - 3 Months

  • C

    Coursera

    Create Customer Support Data with Google Sheets

    Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    413 reviews

    Beginner · Guided Project · Less Than 2 Hours

1…121314…834

In summary, here are 10 of our most popular understand how to think like a customer and put yourself in their shoes courses

  • 学会如何学习:帮助你掌握复杂学科的强大智力工具(Learning How to Learn): Deep Teaching Solutions
  • GenAI for Customer Journey Mapping: Coursera
  • How to Use Lookup Reference Math and Text Functions in Excel: Coursera
  • Career Planning: A Pathway to Employment: Kennesaw State University
  • CVS Health Call Center Customer Service: CVS Health
  • How to Understand Our Emotions: Seongho's New Proposal 1: Sungkyunkwan University
  • Aprendendo a aprender: ferramentas mentais poderosas para ajudá-lo a dominar assuntos difíceis (em Português) [Learning How to Learn]: Deep Teaching Solutions
  • Beyond the Obvious: How to Think in the Age of Generative AI: IE Business School
  • Customer Success: Conociendo al cliente: Universidades Anáhuac
  • Oceanography: a key to better understand our world: Universitat de Barcelona

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2025 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok