Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

Yale University
Skills you'll gain: Design Thinking, Community Outreach, Organizational Structure, Stakeholder Engagement, Entrepreneurship, Sustainable Development, Research and Design, Business Modeling, Verbal Communication Skills, Advocacy, Innovation, Social Sciences, Fundraising, Performance Metric
Beginner · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, LangChain, LLM Application, Generative AI, Generative AI Agents, Application Development, Large Language Modeling, UI Components, Semantic Web, Data Storage Technologies, Databases, NoSQL, Data Storage, Flask (Web Framework), Query Languages, Artificial Intelligence, Database Architecture and Administration, Applied Machine Learning, Information Management, Jupyter
Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: Video Production, Photo/Video Production and Technology, Video Editing, Multimedia, Media Production, Content Creation, Storytelling, Storyboarding, Visual Design, Adobe Creative Cloud, Design, Graphic and Visual Design, Web Content, Infographics, Animations, Digital Media Strategy, Blogs, Editing, Communication
Mixed · Course · 1 - 4 Weeks

University of Minnesota
Skills you'll gain: Design Thinking, Process Mapping, Kanban Principles, User Experience Design, Lean Methodologies, Lean Manufacturing, Agile Software Development, Product Development, Lean Six Sigma, Process Improvement, Software Development, Software Development Methodologies, Continuous Improvement Process, Innovation, Prototyping
Beginner · Course · 1 - 4 Weeks
University of Illinois Urbana-Champaign
Skills you'll gain: Search Engine Marketing, Digital Marketing, Content Marketing, Web Analytics and SEO, Search Engine Optimization, Content Strategy, Marketing Planning, Marketing Strategy and Techniques, Social Media Marketing, Driving engagement, Social Media Strategy, Cross-Channel Marketing, Social Media, Marketing Automation, Campaign Management, Customer experience strategy (CX), User Experience, Brand Management, Customer Relationship Management (CRM) Software, AI Personalization
Build toward a degree
Beginner · Course · 1 - 4 Weeks

University of California, Irvine
Skills you'll gain: Search Engine Marketing, Business Strategy, Keyword Research, Digital Marketing, Organizational Leadership, Online Advertising, Search Engine Optimization, Business Planning, Content Marketing, Accountability, Cash Flow Forecasting, Business Management, Leadership and Management, Management Training And Development, Social Media Strategy, Social Media, Team Leadership, Strategic Planning, Banking, Storytelling
Beginner · Specialization · 1 - 3 Months

University of Illinois Urbana-Champaign
Skills you'll gain: Differentiated Instruction, Collaborative Software, Education Software and Technology, Learning Management Systems, Digital Transformation, Emerging Technologies, Innovation, Multimedia, Digital Communications
Mixed · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Microsoft Azure, Cloud Management, Cloud Computing, Cloud Computing Architecture, Infrastructure As A Service (IaaS), Cloud Services, Infrastructure as Code (IaC), Virtual Machines, System Monitoring, Cloud Security, Scalability
Beginner · Course · 1 - 4 Weeks

University of Washington
Skills you'll gain: Presentations, Public Speaking, Microsoft PowerPoint, Verbal Communication Skills, Communication, Storytelling, Constructive Feedback, Concision, Drive Engagement, Target Audience
Beginner · Course · 1 - 3 Months

University of Virginia Darden School Foundation
Skills you'll gain: Large Language Modeling, Customer Insights, Digital Advertising, ChatGPT, Branding, Design Thinking, Keyword Research, Search Engine Marketing, Brand Awareness, Brand Strategy, Digital Marketing, Marketing Design, Generative AI, Customer experience strategy (CX), Marketing Strategy and Techniques, Business Marketing, AI Personalization, Customer Communications Management, Persona Development, Machine Learning
Beginner · Specialization · 1 - 3 Months
University of California San Diego
Skills you'll gain: Biotechnology, Biochemistry, Manufacturing and Production, Food and Beverage, Sustainable Design, Chemical Engineering, Pharmaceuticals, Environment and Resource Management, Biology, Taxonomy, Environmental Science, Microbiology, Process Engineering, Laboratory Testing
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Social Media Campaigns, Social Media Marketing, Paid media, Digital Media Strategy, Online Advertising, Campaign Management, Search Engine Marketing, Digital Marketing, Pay Per Click Advertising, Marketing Strategy and Techniques, Owned Media, Marketing Planning, Earned Media, Content Marketing, Marketing Design, Analytics
Mixed · Course · 1 - 4 Weeks