Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Board Infinity
Skills you'll gain: Query Languages, Data Analysis, Software Installation, Performance Tuning, Distributed Computing, Scalability, Data Modeling, Cloud Deployment
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Salesforce, Customer Relationship Management, AI Enablement, Responsible AI, Salesforce Development, Artificial Intelligence, Customer Data Management, Automation, Analytics, Data-Driven Decision-Making, Data Integration, Predictive Modeling
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Version Control, Software Documentation, Microsoft Copilot, Microsoft Visual Studio, Program Development, Statistical Analysis, Descriptive Statistics, Statistical Programming, Debugging
Beginner · Course · 1 - 3 Months

DeepLearning.AI
Skills you'll gain: CrewAI, AI Workflows, Agentic Workflows, AI Orchestration, LLM Application, Large Language Modeling, Generative AI Agents, Tool Calling, Agentic systems, Model Deployment, Automation, Application Deployment, Model Evaluation
Beginner · Project · Less Than 2 Hours

Skills you'll gain: Network Planning And Design, Microsoft Azure, Network Troubleshooting, Network Security, Network Architecture, Network Monitoring, Load Balancing, Virtual Networking, Network Performance Management, Network Support, Network Administration, Network Infrastructure, Scalability, Computer Networking, Firewall, Virtual Private Networks (VPN), Performance Tuning, Cloud Deployment, Wide Area Networks, Network Routing
Beginner · Specialization · 3 - 6 Months

University of California, Davis
Skills you'll gain: Social Media Content, Social Media Strategy, Social Media Marketing, Campaign Management, Content Performance Analysis, Content Creation, AI Personalization, Digital Media Strategy, Prompt Engineering, Marketing Strategies, Content Strategy, Generative AI, Persona Development, Artificial Intelligence, Continuous Improvement Process, Responsible AI, Data Analysis
Intermediate · Course · 1 - 3 Months

ESSEC Business School
Skills you'll gain: Corporate Sustainability, Social Impact, Environmental Social And Corporate Governance (ESG), Environmental Issue, Sustainable Business, Public Health, Climate Change Mitigation, Sustainability Reporting, Consumer Behaviour, Waste Minimization, Packaging and Labeling
Beginner · Course · 1 - 3 Months

Berklee
Skills you'll gain: Marketing Planning, Performance Measurement, Sales Presentations, Marketing Strategies, Music Performance, Booking (Sales), Goal Setting, Travel Arrangements, Customer Engagement, Event Management, Professional Networking, Talent Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Positivity, Resilience, Mindfulness, Growth Mindedness, Empowerment, Persistence, Personal Development, Goal Setting, Self-Motivation, Courage, Self-Awareness, Visionary, Creative Thinking, Action Oriented, Journals
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: Inside Sales, Sales Process, Generative AI Agents, Sales Strategy, Email Automation, AI Personalization, Sales Management, HubSpot CRM, Sales Enablement, Sales, Sales Training, Sales Prospecting, ChatGPT, Anthropic Claude, Customer Relationship Management (CRM) Software, Customer Communications Management, Customer Engagement, Campaign Management, Automation, Analytics
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: User Story, Backlogs, Product Roadmaps, Sprint Planning, User Research, Product Planning, Agile Methodology, Prioritization, Product Development, Product Strategy
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Extract, Transform, Load, Data Architecture, Enterprise Architecture, Data Migration, Data Modeling, Data Warehousing, Data Management, Data Processing, Data Storage, DevOps, Data Governance, Data Integration, Application Frameworks, Data Transformation, Emerging Technologies
Intermediate · Course · 1 - 4 Weeks