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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • P

    Packt

    Software Security Testing

    Skills you'll gain: Software Testing, Open Web Application Security Project (OWASP), Business Logic, Secure Coding, Cryptography, Cybersecurity, Test Case, Identity and Access Management, Authentications, Vulnerability Assessments, Threat Modeling, Encryption, Data Validation, Network Protocols, Authorization (Computing), Web Applications

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    Skillshare

    DaVinci Resolve 19 Masterclass: Advanced Effects & Exporting

    Skills you'll gain: Video Editing, Animations, Post-Production, Motion Graphics, Video Production, Photo/Video Production and Technology, Cinematography, Image Quality, Color Theory

    4.3
    Rating, 4.3 out of 5 stars
    ·
    6 reviews

    Mixed · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    A

    AI Business School

    AI agents and creator tools for marketing professionals

    Skills you'll gain: Agentic Workflows, Agentic systems, AI Workflows, No-Code Development, Productivity, AI Enablement, Marketing Automation, Generative AI Agents, MarTech, AI Personalization, Digital Transformation, Marketing, Artificial Intelligence, Business Metrics, Automation, Business Technologies, Innovation

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    U

    University of Pennsylvania

    Creativity In Business and Other Disciplines

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    L

    LearnQuest

    Mastering the Foundations of Strategic Selling

    Skills you'll gain: Sales Strategy, Consultative Selling, B2B Sales, Customer Relationship Building, Business Communication, Sales Pipelines, Overcoming Objections, Sales Process, Proposal Writing, Personalized Service, Digital Transformation, Prospecting and Qualification, AI Personalization, Value Propositions

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Pearson

    CompTIA Cybersecurity Analyst (CySA+) CS0-003: Unit 5

    Skills you'll gain: Cyber Security Assessment

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    Universidades Anáhuac

    Tecnología e IA en seguros: Oportunidades y desafíos

    Skills you'll gain: Technology Strategies, Customer experience improvement, Leadership, Strategic Leadership, Business Transformation, Innovation, Self Service Technologies, AI Enablement, Digital Transformation, Insurance, Data Ethics, Change Management, Customer Service, AI Personalization, Automation, AI Security, Operational Efficiency

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    A

    AI CERTs

    AI for Medical Professionals

    Skills you'll gain: AI Personalization, Applied Machine Learning, Model Evaluation

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    H

    HubSpot Academy

    Informes de ventas con HubSpot

    Skills you'll gain: HubSpot CRM, Data Visualization, Sales Management, Dashboard, Sales Process, Customer Relationship Management, Data-Driven Decision-Making, Sales, Customer Service, Business Reporting, Key Performance Indicators (KPIs), Customer Engagement, Goal Setting, Data Cleansing

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Advanced IT Tools, Career Prep, and System Management

    Skills you'll gain: Linux Administration, Linux, System Configuration, Operating System Administration, Systems Administration, File Systems, Virtualization, File Management, Virtual Machines, Information Technology, Data Storage Technologies, Technical Communication

    Advanced · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    Universidad de Palermo

    Product Management, Visión y Estrategia

    Skills you'll gain: Product Strategy, Product Marketing, Product Management, Marketing Communications, Business Modeling, Strategic Marketing, Product Lifecycle Management, Price Negotiation, Market Dynamics, Customer experience strategy (CX), Value Propositions, Marketing Channel, Competitive Analysis

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    R Ultimate 2024 - R for Data Science and Machine Learning

    Skills you'll gain: Rmarkdown, Autoencoders, Shiny (R Package), Deep Learning, Recurrent Neural Networks (RNNs), Transfer Learning, Model Evaluation, R (Software), Data Import/Export, Classification Algorithms, Reinforcement Learning, R Programming, Ggplot2, Data Manipulation, Convolutional Neural Networks, Plotly, Applied Machine Learning, Machine Learning Algorithms, Artificial Intelligence, Dimensionality Reduction

    Beginner · Specialization · 3 - 6 Months

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In summary, here are 10 of our most popular customer journey courses

  • Software Security Testing: Packt
  • DaVinci Resolve 19 Masterclass: Advanced Effects & Exporting: Skillshare
  • AI agents and creator tools for marketing professionals: AI Business School
  • Creativity In Business and Other Disciplines: University of Pennsylvania
  • Mastering the Foundations of Strategic Selling: LearnQuest
  • CompTIA Cybersecurity Analyst (CySA+) CS0-003: Unit 5: Pearson
  • Tecnología e IA en seguros: Oportunidades y desafíos: Universidades Anáhuac
  • AI for Medical Professionals: AI CERTs
  • Informes de ventas con HubSpot: HubSpot Academy
  • Advanced IT Tools, Career Prep, and System Management: Packt

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Market (economics) (28)
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Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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