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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Preview
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    J

    Johns Hopkins University

    الحصول على البيانات وتنظيفها

    Skills you'll gain: Data Cleansing, Data Wrangling, Data Integration, Data Capture, Data Preprocessing, Data Literacy, Data Quality, Data Transformation, Data Management, Data Collection, Web Scraping, Data Import/Export, Data Access, Information Management, Metadata Management, Unstructured Data

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    O

    O.P. Jindal Global University

    Text Mining for Marketing

    Skills you'll gain: Text Mining, Data Ethics, Data Mining, Customer Insights, Marketing Analytics, Unstructured Data, Marketing, Trend Analysis, Brand Awareness, Target Audience, Natural Language Processing, Predictive Analytics, Machine Learning, Data Preprocessing

    Beginner · Course · 1 - 3 Months

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    C

    Coursera

    Creating Service Innovation Culture in Public Sector

    Skills you'll gain: Service Improvement, Innovation, Continuous Improvement Process, Change Management, Organizational Change, Service Design, Customer experience improvement, Public Administration, Organizational Strategy, Policty Analysis, Research, and Development, Case Studies, Strategic Thinking, Technology Strategies, Leadership

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    E

    Edureka

    Data Integration and ETL with Talend

    Skills you'll gain: Extract, Transform, Load, Data Integration, SQL Server Integration Services (SSIS), Data Cleansing, Data Pipelines, Data Quality, Data Migration, Database Management, Data Transformation, File Management, Data Manipulation, Data Processing, Metadata Management, JSON, Extensible Markup Language (XML), Debugging

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
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    S

    Scrimba

    Build & Deploy Your Web Dev Portfolio

    Skills you'll gain: HTML and CSS, Cloud Hosting, Web Development, Cloud Deployment, Responsive Web Design, Web Design, Web Content, Application Deployment, Typography, Javascript

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free
    Free
    C

    Coursera

    How to fulfill orders on Facebook

    Skills you'll gain: Facebook, Order Management, Order Fulfillment, Marketing, Product Marketing, Sales, Payment Systems, Shipping and Receiving, E-Commerce, Social Media Marketing, Social Media

    4.6
    Rating, 4.6 out of 5 stars
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    8 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
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    P

    Pearson

    Strategic Software Testing

    Skills you'll gain: Software Testing, Test Automation, System Testing, Test Planning, Acceptance Testing, Functional Testing, Test Tools, Unit Testing, Integration Testing, Performance Testing, Usability Testing

    Intermediate · Course · 1 - 4 Weeks

  • P

    Packt

    Azure SQL Data Warehouse Synapse Analytics Service

    Skills you'll gain: Azure Synapse Analytics, Data Migration, Microsoft Azure, Data Warehousing, SQL Server Integration Services (SSIS), Microsoft SQL Servers, Cloud Security, Performance Tuning, System Configuration, Cloud Storage, Cloud Computing Architecture, Data Security, Apache Spark, Data Integration

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Case Western Reserve University

    Case Studies in Geostatistical Modeling

    Skills you'll gain: Geostatistics, Exploratory Data Analysis, Spatial Analysis, Geospatial Information and Technology, Geographic Information Systems, Geospatial Mapping, Data Cleansing, Data Analysis, Statistical Modeling, Statistical Analysis, Oil and Gas, Statistical Reporting, Statistical Methods, Estimation, Simulation and Simulation Software, Data Integration

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    Desarrollo del mapa de experiencia del cliente con Miro

    Skills you'll gain: Collaborative Software, Miro AI, User Experience, Project Design, Process Mapping, Customer experience improvement, Wireframing

    Beginner · Guided Project · Less Than 2 Hours

  • P

    Packt

    Practical C++: Learn C++ Basics Step by Step

    Skills you'll gain: Object Oriented Programming (OOP), C++ (Programming Language), Development Environment, Computer Programming, Maintainability, Data Structures, Command-Line Interface, Debugging

    Beginner · Course · 1 - 3 Months

  • Status: Free
    Free
    G

    Goldman Sachs

    Goldman Sachs 10,000 Women के साथ, ग्राहकों और प्रतिस्पर्धा के मूल सिद्धांत

    Skills you'll gain: Business Marketing, Competitive Analysis, Value Propositions, Business Strategies, Go To Market Strategy, Market Opportunities, Market Research, Target Market, Customer Insights, Consumer Behaviour, Customer experience strategy (CX)

    Mixed · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • الحصول على البيانات وتنظيفها: Johns Hopkins University
  • Text Mining for Marketing: O.P. Jindal Global University
  • Creating Service Innovation Culture in Public Sector: Coursera
  • Data Integration and ETL with Talend: Edureka
  • Build & Deploy Your Web Dev Portfolio: Scrimba
  • How to fulfill orders on Facebook: Coursera
  • Strategic Software Testing: Pearson
  • Azure SQL Data Warehouse Synapse Analytics Service: Packt
  • Case Studies in Geostatistical Modeling : Case Western Reserve University
  • Desarrollo del mapa de experiencia del cliente con Miro: Coursera

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