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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


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    Packt

    Intermediate Python – Libraries, Tools & Practical Projects

    Skills you'll gain: NumPy, Pandas (Python Package), Image Analysis, Data Manipulation, Matplotlib, Computer Vision, Data Analysis, Interactive Data Visualization, Python Programming, Data Visualization, JSON, Dashboard, Data Visualization Software, Jupyter, Web Applications

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
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    HubSpot Academy

    إدارة المبيعات السلسة الخالية من الاحتكاك

    Skills you'll gain: Sales Management, Sales Enablement, Sales Training, Sales Process, Sales Development, Sales Strategy, Selling Techniques, Employee Coaching, Employee Onboarding, Training Programs, Customer Relationship Management (CRM) Software, Recruitment Strategies

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Advanced Cypress Testing

    Skills you'll gain: API Testing, Test Script Development, Scenario Testing, Software Testing, Integration Testing, Test Case, Test Automation, Acceptance Testing, Test Tools, Regression Testing, Test Execution Engine, Maintainability, User Interface (UI), Security Testing, Test Data, Scalability, Debugging, Authentications, Compliance Reporting, Automation

    Intermediate · Course · 1 - 4 Weeks

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    Packt

    Ansible and Ansible-Playbooks for Automation

    Skills you'll gain: Ansible, IT Automation, Infrastructure as Code (IaC), Devops Tools, Linux Commands, Automation, Debugging, YAML, Scripting, Security Controls, Unix Commands, Command-Line Interface, Encryption, Amazon Web Services, Package and Software Management, Software Installation, Configuration Management, File Management

    Intermediate · Course · 3 - 6 Months

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    Kennesaw State University

    AI for Marketing: SWOT Analysis

    Skills you'll gain: Prompt Engineering, ChatGPT, Generative AI, Competitive Analysis, AI Enablement, Case Studies, Responsible AI, Analysis, Business Ethics, Ethical Standards And Conduct, Corporate Strategy

    Beginner · Course · 1 - 4 Weeks

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    Northwestern University

    ¿Qué son los medios sociales?

    Skills you'll gain: Social Media Strategy, Social Media Marketing, Social Media, Customer Engagement, Marketing, Professional Networking, Content Strategy, Marketing Analytics, Target Market, Target Audience, Emerging Technologies, Peer Review

    Mixed · Course · 1 - 4 Weeks

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    Packt

    Advanced Ruby Programming and Object-Oriented Design

    Skills you'll gain: File I/O, Software Design Patterns, Software Documentation, Testability, Development Testing, Package and Software Management

    Advanced · Course · 3 - 6 Months

  • Status: Free Trial
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    Board Infinity

    Backlog Mastery, Product Ownership, and Industry Tools

    Skills you'll gain: Backlogs, Agile Product Development, Product Roadmaps, Stakeholder Communications, Release Management, Stakeholder Engagement, User Story, Stakeholder Management, Agile Methodology, Innovation, CI/CD, Product Lifecycle Management, Product Development, Prioritization, Scope Management, Maintainability

    Intermediate · Course · 1 - 4 Weeks

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    Google Cloud

    Data Publishing on BigQuery using Authorized Views for Data Sharing Partners

    Skills you'll gain: Data Sharing, Customer Data Management, Data Integration, Big Data, Data Access, Business Intelligence, Google Cloud Platform, Data Visualization, Data Management, Cloud Computing

    Beginner · Project · Less Than 2 Hours

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    Packt

    The AI Value Playbook: Making AI Work in the Real World

    Skills you'll gain: Data Governance, Data-Driven Decision-Making, AI Product Strategy, Legal Technology, Data Management, Business Process Automation, Technology Strategies, Business Leadership, Business Transformation, Generative AI, Artificial Intelligence, Responsible AI, Artificial Intelligence and Machine Learning (AI/ML), Customer experience improvement, Customer Service, Machine Learning

    Beginner · Course · 3 - 6 Months

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    Packt

    SwiftUI & Node.js: Intro to Full Stack Development

    Skills you'll gain: Full-Stack Web Development, Node.JS, User Interface (UI), Restful API, Swift Programming, JavaScript Frameworks, Mobile Development, Application Programming Interface (API), Database Software, Web Development, Back-End Web Development, Development Environment, MongoDB, Javascript, Authentications

    Beginner · Course · 1 - 3 Months

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    AI CERTs

    Network and Security Optimization in Telecommunication

    Skills you'll gain: Real Time Data, Model Deployment, Anomaly Detection, Artificial Intelligence and Machine Learning (AI/ML), AI Security, Telecommunications, Tensorflow, Artificial Intelligence, Emerging Technologies, Network Performance Management, Generative AI, Generative AI Agents, Wireless Networks, Computer Networking, Network Architecture, Responsible AI, Digital Communications, Network Protocols, System Design and Implementation, Communication

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • Intermediate Python – Libraries, Tools & Practical Projects: Packt
  • إدارة المبيعات السلسة الخالية من الاحتكاك: HubSpot Academy
  • Advanced Cypress Testing: Coursera
  • Ansible and Ansible-Playbooks for Automation: Packt
  • AI for Marketing: SWOT Analysis: Kennesaw State University
  • ¿Qué son los medios sociales?: Northwestern University
  • Advanced Ruby Programming and Object-Oriented Design: Packt
  • Backlog Mastery, Product Ownership, and Industry Tools: Board Infinity
  • Data Publishing on BigQuery using Authorized Views for Data Sharing Partners: Google Cloud
  • The AI Value Playbook: Making AI Work in the Real World: Packt

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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