• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • It Service Management

Results for "it service management"


  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    Edureka

    Generative AI Essentials for Customer Service

    Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, Customer Support, Customer Communications Management, Personalized Service, Customer Engagement, AI Enablement, AI Workflows, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    I

    Illinois Tech

    Cloud: Infrastructure as a Service - Bachelor's

    Skills you'll gain: Infrastructure As A Service (IaaS), Cloud Infrastructure, Cloud Computing, Cloud Management, Cloud-Native Computing, Cloud Applications, Cloud Deployment, Disaster Recovery, Virtual Networking, DevOps, Virtualization, Amazon Web Services, Cloud Storage, Cloud Security, CI/CD, Business Continuity, Cost Management, Scalability

    Build toward a degree

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Your World and What Shapes It

    Skills you'll gain: Diversity and Inclusion, Intercultural Competence, Diversity Awareness, Diversity Equity and Inclusion Initiatives, Workplace inclusivity, Cultural Diversity, Cultural Sensitivity, Leadership Studies, Self-Awareness, Organizational Leadership, Social Justice, Adaptability

    Build toward a degree

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    I

    Illinois Tech

    Cloud: Platform as a Service - Bachelor's

    Skills you'll gain: Serverless Computing, Containerization, Platform As A Service (PaaS), Cloud Security, Cloud Platforms, Cloud Services, Information Management, Cloud Computing Architecture, Cloud Computing, Cloud Management, Cloud Infrastructure, Cloud Solutions, Cloud Development, Cloud Deployment, Application Deployment, Database Administration, Database Management, DevOps, Microservices, Scalability

    Build toward a degree

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    Integrando DevOps con Azure App Service

    Skills you'll gain: Azure DevOps, Azure DevOps Pipelines, System Monitoring, Application Deployment, DevOps, Cloud Deployment, Microsoft Azure, Platform As A Service (PaaS), Software Development, GitHub

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    C

    CVS Health

    Preparing for Your Retail Customer Service Role

    Skills you'll gain: Call Center Experience, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Service, Customer Relationship Building, Interviewing Skills, Problem Solving, Professionalism, Keyword Research, Verbal Communication Skills, Communication, LinkedIn

    4.4
    Rating, 4.4 out of 5 stars
    ·
    16 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    I

    Illinois Tech

    Cloud: Software as a Service - Bachelor's

    Skills you'll gain: Cloud-Native Computing, Cloud Infrastructure, Cloud Deployment, Cloud Development, Cloud Computing, Public Cloud, Software As A Service, Application Deployment, Cloud Services, Cloud Security, Amazon Web Services, Serverless Computing, Service Oriented Architecture, System Implementation

    Build toward a degree

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    I

    IBM

    Generative AI for IT Systems Analysts and Architects

    Skills you'll gain: Prompt Engineering, Prompt Patterns, Generative AI, Systems Analysis, AI Workflows, Business Analysis, Systems Architecture, Solution Architecture, Business Process Automation, Stakeholder Analysis, Software Architecture, Consulting, Augmented and Virtual Reality (AR/VR), Systems Thinking, Responsible AI, Machine Learning, Business Communication, Project Documentation, Stakeholder Communications, Technical Consulting

    4.7
    Rating, 4.7 out of 5 stars
    ·
    11K reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    T

    Tally Education and Distribution Services Private Limited

    Principles of Accounts Payable and Receivable Management

    Skills you'll gain: Accounts Payable and Receivable, Accounting Software, Bookkeeping, Budgeting, Inventory Management System, Order Management, Accounting, Inventory Control, Cost Management, Financial Reporting, Sales Support, Profit and Loss (P&L) Management, Financial Accounting

    4.6
    Rating, 4.6 out of 5 stars
    ·
    69 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    G

    Google

    IT Security: Defense against the digital dark arts

    Skills you'll gain: IT Security Architecture, Network Security, Cybersecurity, Security Awareness, Encryption, Cryptography, Security Management, Authorization (Computing), Firewall, Authentications, Threat Detection, Hardening, Malware Protection, AI Enablement, Wireless Networks

    4.8
    Rating, 4.8 out of 5 stars
    ·
    26K reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Service Orchestration and Choreography on Google Cloud

    Skills you'll gain: Microservices, Google Cloud Platform, Cloud Applications, Software Architecture, Cloud Development, Event-Driven Programming, Cloud-Based Integration, Serverless Computing, Service Oriented Architecture, Cloud Computing Architecture, Systems Architecture, Scalability

    4.6
    Rating, 4.6 out of 5 stars
    ·
    9 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Minnesota

    Getting Started with IT-based Entrepreneurship

    Skills you'll gain: Business Modeling, Entrepreneurship, Product Development, New Business Development, Emerging Technologies, Technology Strategies, Business Strategies, Information Technology, Legal Risk, Scalability, Value Propositions, Innovation, Team Building

    Beginner · Course · 1 - 3 Months

Searches related to it service management

itsm foundations: optimizing it service management
it service management: career guide
itil v4 introduction to service management concept
itil v4 details of four dimensions of service management
1…282930…834

In summary, here are 10 of our most popular it service management courses

  • Generative AI Essentials for Customer Service: Edureka
  • Cloud: Infrastructure as a Service - Bachelor's: Illinois Tech
  • Your World and What Shapes It: University of Colorado Boulder
  • Cloud: Platform as a Service - Bachelor's: Illinois Tech
  • Integrando DevOps con Azure App Service: Coursera
  • Preparing for Your Retail Customer Service Role: CVS Health
  • Cloud: Software as a Service - Bachelor's: Illinois Tech
  • Generative AI for IT Systems Analysts and Architects: IBM
  • Principles of Accounts Payable and Receivable Management : Tally Education and Distribution Services Private Limited
  • IT Security: Defense against the digital dark arts : Google

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok