
Coursera
Skills you'll gain: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer Service, Customer experience improvement, Customer Relationship Management (CRM) Software, AI Enablement, Personalized Service, Customer Insights, Business Analytics, ChatGPT, User Feedback, Analytics, Self Service Technologies, Generative AI, Predictive Analytics, Consumer Behaviour, Real Time Data, Automation
Intermediate · Course · 1 - 4 Weeks

University of Maryland, College Park
Skills you'll gain: Customer Retention, Loyalty Programs, Brand Loyalty, Customer Relationship Management, Customer Insights, Marketing Analytics, Customer Acquisition Management, Marketing Effectiveness, Customer Engagement, Marketing Strategies, Return On Investment, Growth Strategies
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Cascading Style Sheets (CSS), UI Components, Front-End Web Development, User Interface (UI) Design, User Interface and User Experience (UI/UX) Design, Web Design, React.js, Responsive Web Design, User Centered Design, Javascript
Intermediate · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: Qualitative Research, User Research, Usability Testing, User Centered Design, Research Methodologies, Needs Assessment, Interviewing Skills, Research, Human Computer Interaction, Data Collection
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Customer Insights, AI Personalization, Customer Analysis, Customer experience strategy (CX), Generative AI, User Feedback, Customer Data Management, Customer experience improvement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Predictive Analytics, Marketing Strategies
Beginner · Course · 1 - 4 Weeks

University of Houston
Skills you'll gain: Value-Based Care, Continuous Quality Improvement (CQI), Continuous Improvement Process, Quality Improvement, Care Management, Organizational Leadership, Health Care Administration, Organizational Change, Teamwork, Process Improvement, Diversity Awareness, Health Care, Health Education, Public Health
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Social Media, Content Creation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Incident Management, Incident Response, Security Management, Computer Security Incident Management, Continuous Monitoring, Infrastructure Security, Cybersecurity, Cyber Security Policies, Telecommuting, Threat Modeling, Cyber Security Strategy, Security Controls, Security Strategy, Problem Management, Security Awareness, Employee Engagement
Beginner · Course · 1 - 4 Weeks
University of Illinois Urbana-Champaign
Skills you'll gain: Customer Insights, Design Thinking, New Product Development, Customer experience strategy (CX), Customer experience improvement, Product Development, Consumer Behaviour, Business Research, User Research, Persona Development, Product Management, Market Research, Process Mapping, Case Studies, Product Strategy, Innovation, Needs Assessment
Beginner · Course · 1 - 3 Months

Skills you'll gain: AI Personalization, Generative AI, Personalized Service, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, AI Enablement, LLM Application, Natural Language Processing
Beginner · Course · 1 - 4 Weeks

Case Western Reserve University
Skills you'll gain: Healthcare Project Management, Continuous Quality Improvement (CQI), Clinical Leadership, Patient Safety, Care Management, Collaboration, Innovation, Systems Thinking, Leadership, Communication
Beginner · Course · 1 - 3 Months

Skills you'll gain: Google Sheets, Data Visualization, User Feedback, Customer experience improvement, Customer Insights, Customer Analysis, Customer Service, Google Workspace, Trend Analysis, Performance Analysis, Analysis
Intermediate · Guided Project · Less Than 2 Hours