Skills you'll gain: Customer Service, Customer Relationship Building, Customer Support, Customer experience improvement, Customer Complaint Resolution, Customer Retention, Customer Engagement, Greeting Customers, Communication, Interpersonal Communications, Telephone Skills, Active Listening, Conflict Management, De-escalation Techniques, Crisis Management, Crisis Intervention

Skills you'll gain: Financial Statements, Financial Statement Analysis, Income Statement, Accounting, Cash Flows, Balance Sheet, Accrual Accounting, Financial Accounting, Financial Reporting, Microsoft Excel, Financial Analysis, Cash Management

Skills you'll gain: Financial Planning, Risk Management, Tax Management, Financial Statements, Investments, Insurance, Cash Management, Income Tax, Financial Management, Credit Risk, Budgeting, Portfolio Management

Skills you'll gain: Microsoft Office, Microsoft 365, Microsoft Outlook, Collaborative Software, Document Management, File Management, Content Management, Version Control, Data Sharing, Microsoft Excel, Journals, Spreadsheet Software, Data Import/Export

Skills you'll gain: Overcoming Objections, Closing (Sales), Rapport Building, B2B Sales, Price Negotiation, Contract Negotiation, Negotiation, Sales, ChatGPT, Collaboration, Conflict Management

Skills you'll gain: Project Closure, Project Implementation, Project Management Life Cycle, Change Control, Project Controls, Project Performance, Project Management, Management Reporting, Performance Reporting, Scope Management, Sprint Planning, Project Planning, Agile Project Management, Earned Value Management, Microsoft Excel, Team Leadership, Microsoft Office, Leadership, Microsoft Word, Leadership Development

Skills you'll gain: Organizational Change, Leadership and Management, Business Management, Innovation, Coordination, People Management, Organizational Structure, Business Transformation, Leadership, Personal Development, Goal Setting, Motivational Skills

Skills you'll gain: Decision Making, Active Listening, Empathy, Strategic Decision-Making, Non-Verbal Communication, Conflict Management, Leadership Development, Leadership, Meeting Facilitation, Creativity, Cultural Sensitivity, Empathy & Emotional Intelligence, Data-Driven Decision-Making, Emotional Intelligence, Business Leadership, Leadership Studies, Leadership and Management, Strategic Leadership, Organizational Leadership, Team Leadership

Skills you'll gain: Policy Development, Cyber Governance, Governance, Policty Analysis, Research, and Development, Data Governance, Public Policies, Regulation and Legal Compliance, Policy Analysis, Artificial Intelligence, Governance Risk Management and Compliance, Artificial Intelligence and Machine Learning (AI/ML), Business Ethics, Economics, Policy, and Social Studies, Social Impact, Generative AI Agents, Generative AI, Business Economics

Skills you'll gain: Storytelling, Persuasive Communication, Empathy, Rapport Building, Strategic Communication, Communication Strategies, Communication, Interpersonal Communications, Target Audience, Workplace inclusivity, Verbal Communication Skills, Influencing, Presentations, Diversity Awareness, Adaptability, Active Listening, Collaboration

Skills you'll gain: Program Management, Stakeholder Management, Resource Allocation, Agile Software Development, Scrum (Software Development), Agile Methodology, Project Management Life Cycle, Kanban Principles, Change Management, Project Management Office (PMO), Organizational Change, Responsible AI, Organizational Strategy, Agile Product Development, Agile Project Management, Risk Management, Governance, Cost Management, Project Management, Leadership

Skills you'll gain: Business Strategy, Business Planning, Strategic Decision-Making, Strategic Thinking, Organizational Strategy, Resource Management, Competitive Analysis, Strategic Leadership, Strategic Planning, Market Analysis, Global Marketing, Market Opportunities, Value Propositions, Market Dynamics