Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

University of Colorado System
Skills you'll gain: Requirements Analysis, User Requirements Documents, Software Development Methodologies, Requirements Elicitation, Agile Methodology, Functional Requirement, Software Design Documents, System Requirements, Software Development Life Cycle, Verification And Validation, Technical Communication
Beginner · Course · 1 - 4 Weeks

Politecnico di Milano
Skills you'll gain: Field-Programmable Gate Array (FPGA), Hardware Design, Application Specific Integrated Circuits, Systems Design, Computer Architecture, Cloud Infrastructure, Distributed Computing, Computer-Aided Design
Beginner · Course · 1 - 3 Months

Kennesaw State University
Skills you'll gain: Risk Management, Cyber Governance, Cost Benefit Analysis, Security Management, Risk Management Framework, Vulnerability Management, Cyber Attacks, Cybersecurity, Threat Management, Cyber Risk, Operational Risk, Risk Analysis, Enterprise Risk Management (ERM), Business Risk Management, Risk Mitigation, Cyber Threat Intelligence, Vulnerability Assessments, ISO/IEC 27001, Threat Detection, Threat Modeling
Beginner · Specialization · 3 - 6 Months

University of Leeds
Skills you'll gain: Engineering Design Process, Engineering Management, Requirements Elicitation, Product Lifecycle Management, Problem Solving, Product Planning, Product Design, Product Development, Engineering Practices, New Product Development, Product Requirements, Conceptual Design
Beginner · Course · 1 - 4 Weeks

Macquarie University
Skills you'll gain: Collaborative Software, Education Software and Technology, Instructional Design, Planning, Virtual Environment, End User Training and Support, System Configuration, Safety and Security, Information Privacy, Communication Strategies
Beginner · Course · 1 - 3 Months

Microsoft
Skills you'll gain: Prompt Engineering, Microsoft Copilot, Generative AI, Microsoft Office, Artificial Intelligence and Machine Learning (AI/ML), Productivity Software, Automation, Natural Language Processing
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Customer Insights, Digital Marketing, Digital Advertising, Customer Analysis, Marketing Strategies, Customer experience strategy (CX), Marketing, Online Advertising, Strategic Marketing, Marketing Planning, Content Marketing, Social Media Marketing, Marketing Channel, Email Marketing, Target Audience, Persona Development, Marketing Analytics, Brand Marketing, Goal Setting, Smart Goals
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Stakeholder Engagement, Customer Engagement, Consultative Approaches, Stakeholder Communications, Requirements Elicitation, SAP Applications, Technical Consulting, Customer Insights, Process Analysis, Solution Design, Business Analysis, Project Management
Beginner · Course · 1 - 3 Months

Emory University
Skills you'll gain: AI Personalization, Generative AI, Marketing Automation, Customer Retention, Personalized Service, Marketing Operations, Marketing Analytics, Customer Acquisition Management, Data-Driven Decision-Making, Customer Analysis, Customer Insights, Marketing Strategies, Customer Engagement, Marketing, Marketing Effectiveness, Responsible AI, Customer experience improvement, Self Service Technologies, Business Marketing, Artificial Intelligence
Beginner · Specialization · 3 - 6 Months

Johns Hopkins University
Skills you'll gain: Project Management, Data Management, Data Science, Data-Driven Decision-Making, Data Presentation, Technical Communication, Project Implementation, Data Analysis, Team Building, Team Management, Solution Delivery, Cross-Functional Team Leadership, Leadership
Mixed · Course · 1 - 4 Weeks

University of California, Irvine
Skills you'll gain: Test Planning, Embedded Software, Embedded Systems, Functional Requirement, Systems Design, System Requirements, System Design and Implementation, Software Design, Prototyping, Technical Design, Conceptual Design, Python Programming
Mixed · Course · 1 - 3 Months

University of Illinois Urbana-Champaign
Skills you'll gain: Loss Prevention, Waste Minimization, Food Quality Assurance And Control, Supply Chain, Food and Beverage, Supply Chain Management, Production Process, Market Dynamics, Economics, Capacity Planning, Stakeholder Management, Analysis, Education and Training, Innovation
Beginner · Course · 1 - 3 Months