Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

University of Amsterdam
Skills you'll gain: Laboratory Experience, Laboratory Techniques, User Feedback, Experimentation, Research
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Marketing Planning, Business Planning, Microsoft Teams, Microsoft 365, Productivity Software, Project Management Software, Timelines, Project Planning, Collaborative Software, Prioritization, Project Management, Team Management
Beginner · Guided Project · Less Than 2 Hours

Northeastern University
Skills you'll gain: Decision Support Systems, Customer experience improvement, Resource Allocation, Health Informatics, Patient-centered Care, Stakeholder Analysis, Value-Based Care, Operational Analysis, Patient Communication, Predictive Analytics, Business Analysis, Analytics, Data-Driven Decision-Making, Personalized Service, Care Management, Systems Integration, Innovation
Beginner · Course · 1 - 4 Weeks

Novartis
Skills you'll gain: Drug Interaction, Pharmacology, Pharmaceuticals, Pre-Clinical Development, Drug Development, Medication Administration, Pharmaceutical Terminology, Clinical Research, Laboratory Research
Intermediate · Course · 1 - 4 Weeks

EC-Council
Skills you'll gain: Cryptography, Encryption, Systems Development Life Cycle, Human Factors (Security), Security Awareness, Cybersecurity, Cyber Attacks, Cyber Security Policies, Threat Detection, ISO/IEC 27001, Security Controls, Computer Security, Network Security, Risk Management Framework, Information Systems, General Data Protection Regulation (GDPR)
Beginner · Course · 1 - 3 Months

Skills you'll gain: Collaboration, Educational Materials, Instructional Design, Visualization (Computer Graphics), Laboratory Experience, Constructive Feedback, Learning Strategies, Experimentation, Physics, Scientific Methods, Investigation
Intermediate · Course · 1 - 3 Months

University of California San Diego
Skills you'll gain: Social Network Analysis, Network Analysis, Graph Theory, Technical Communication, Data Structures, Algorithms, Analysis, Computer Science, Research
Mixed · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, Business Process Automation, Business Workflow Analysis, No-Code Development, Process Optimization
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Education Software and Technology, Differentiated Instruction, Learning Management Systems, Student Engagement, Literacy, Curriculum Planning, Blended Learning, Student Support and Services, Content Management
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Overcoming Objections, Closing (Sales), Value Propositions, Selling Techniques, Sales Presentation, Technical Sales, Inside Sales, Sales Strategy, Sales Process, Sales, Business Communication, Outside Sales, Customer Service
Beginner · Course · 1 - 4 Weeks

University of Copenhagen
Skills you'll gain: Sustainable Development, Socioeconomics, Systems Thinking, Social Sciences, Environmental Issue, Timelines, Environmental Policy, Ethical Standards And Conduct, Political Sciences, Economics
Mixed · Course · 1 - 4 Weeks

Northeastern University
Skills you'll gain: Performance Improvement, Health Care Administration, Process Mapping, Health Systems, Business Analytics, Clinical Trials, Systems Thinking, Quality Improvement, Change Management, Analytics, Patient-centered Care, Health Care, Care Coordination, AI Personalization, Precision Medicine, Complex Problem Solving, Data Analysis, Strategic Thinking, Decision Making, Leadership
Mixed · Course · 1 - 4 Weeks