Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

University of Washington
Skills you'll gain: Responsive Web Design, Web Design, GitHub, HTML and CSS, Cascading Style Sheets (CSS), Hypertext Markup Language (HTML), Version Control, Web Design and Development, Usability, User Interface and User Experience (UI/UX) Design, User Experience, Javascript, Web Content Accessibility Guidelines, Browser Compatibility, User Story, Front-End Web Development, Web Development, Mobile Development, Semantic Web, Git (Version Control System)
Beginner · Specialization · 1 - 3 Months

Zoho Corporation
Skills you'll gain: Account Management, Sales Process, Process Mapping, Customer Relationship Management (CRM) Software, Sales Management, Customer Relationship Management, Prospecting and Qualification, Customer Retention, Sales, Sales Strategy, New Business Development, Organizational Structure, Upselling, Prioritization
Beginner · Course · 1 - 3 Months

Skills you'll gain: Restful API, Cloud API, Application Programming Interface (API), Postman API Platform, API Design, API Testing, Java Programming, Java, Mobile Development, Apache Maven, Program Development, Web Development, Eclipse (Software), Software Design
Intermediate · Guided Project · Less Than 2 Hours

LearnKartS
Skills you'll gain: Spring Framework, Spring Boot
Intermediate · Course · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Digital Transformation, Business Transformation, Data Strategy, Innovation, Organizational Strategy, Organizational Change, Cross-Channel Marketing, Customer experience strategy (CX), Business Process, Business Priorities, Customer Engagement, Strategic Partnership, Consumer Behaviour, Emerging Technologies
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Blogs, Content Creation, HubSpot CRM, Marketing Strategies, Marketing Automation, Customer Engagement, Email Marketing, Marketing Effectiveness, Marketing, AI Enablement, Artificial Intelligence
Intermediate · Guided Project · Less Than 2 Hours

Packt
Skills you'll gain: Team Performance Management, Employee Performance Management, Team Management, Team Motivation, People Management, Performance Measurement, Performance Appraisal, Performance Analysis, Leadership and Management, Performance Improvement, Motivational Skills, Leadership Development, Communication Strategies, Constructive Feedback, Coaching
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Merchandising, E-Commerce, Product Assortment, Project Implementation, Web Applications, Program Implementation, System Implementation, Solution Delivery, Digital Transformation, Product Lifecycle Management, Project Documentation, Scalability, Customer experience strategy (CX), Technical Documentation, Business Technologies, Constructive Feedback, Application Development, Business Priorities, Case Studies, B2B Sales
Beginner · Specialization · 1 - 3 Months

Technical University of Munich (TUM)
Skills you'll gain: Social Impact, Experimentation, Program Evaluation, Community Development, Sustainable Development, Systems Thinking, Research, Human Centered Design, Culture, Cultural Diversity, Creative Problem-Solving, Case Studies, Critical Thinking
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: MySQL Workbench, MySQL, Database Management Systems, Database Management, Data Manipulation, Data Management, SQL, Databases, Query Languages, Data Integration, Data Science
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Interviewing Skills, Business Communication, Verbal Communication Skills, Business Research, Interpersonal Communications, Communication, Professionalism, Non-Verbal Communication, Professional Development, Branding, Virtual Teams, Company, Product, and Service Knowledge, Self-Awareness
Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Object Oriented Programming (OOP), Python Programming, Programming Principles, File Management, Data Structures, Computer Programming, Algorithms, Data Management
Beginner · Course · 1 - 4 Weeks