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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


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    D

    Dubai College of Tourism

    Hotel Front Office Operations

    Skills you'll gain: Front Office, Telephone Skills, Hotel Operations, Guest Relations, Revenue Management, Greeting Customers, Office Procedures, Hospitality, Hospitality Management, Administrative Support and Clerical Tasks, Verbal Communication Skills, Upselling, Interpersonal Communications, Communication Strategies, Property Management Systems, Active Listening, Cross Selling, Customer Relationship Building, Computer Literacy, Operational Efficiency

    4.7
    Rating, 4.7 out of 5 stars
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    59 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
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    IBM

    Get Started with Cloud Native, DevOps, Agile, and NoSQL

    Skills you'll gain: Cloud-Native Computing, NoSQL, MongoDB, Agile Methodology, Scrum (Software Development), Cloud Applications, DevOps, Test Driven Development (TDD), CI/CD, Behavior-Driven Development, Continuous Integration, Continuous Delivery, Continuous Deployment, Sprint Retrospectives, Sprint Planning, User Story

    4.4
    Rating, 4.4 out of 5 stars
    ·
    51 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Cybersecurity Solutions and Microsoft Defender

    Skills you'll gain: Security Information and Event Management (SIEM), Cloud Security, Cyber Security Policies, Microsoft Azure, Identity and Access Management, Cybersecurity, Cyber Threat Intelligence, Malware Protection, Network Security, Distributed Denial-Of-Service (DDoS) Attacks, Threat Management, Firewall, Endpoint Security, Threat Detection, Virtual Networking, Encryption, Event Management

    4.6
    Rating, 4.6 out of 5 stars
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    173 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    IBM

    Vector Databases for RAG: An Introduction

    Skills you'll gain: Retrieval-Augmented Generation, Embeddings, Database Systems, LLM Application, Databases, Data Storage Technologies, NoSQL, AI Enablement, Large Language Modeling, Database Management, AI Personalization, Generative AI Agents, Database Architecture and Administration, Applied Machine Learning, Information Management, Generative AI

    4.6
    Rating, 4.6 out of 5 stars
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    70 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    B

    Berklee

    Music Production Capstone

    Skills you'll gain: Post-Production, Musical Composition, Music, Media Production, Peer Review, Music Performance, Editing, Coordination

    4.8
    Rating, 4.8 out of 5 stars
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    126 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Fundamentals of Azure Databricks

    Skills you'll gain: Databricks, Apache Spark, Microsoft Azure, Data Integration, PySpark, Data Lakes, Jupyter, File Systems, Data Processing, Big Data, Cloud Storage, Cloud Computing Architecture

    4.2
    Rating, 4.2 out of 5 stars
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    29 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
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    I

    IIT Bombay

    Introduction to Business Management: Winning Internally

    Skills you'll gain: Environmental Social And Corporate Governance (ESG), Production Process, Financial Management, Accounting, Business Management, Organizational Structure, Business, Manufacturing Operations, Leadership, Human Resources, Business Strategies, Strategic Thinking, Financial Statements, Innovation, Product Development, Value Propositions

    4.8
    Rating, 4.8 out of 5 stars
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    25 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
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    Meta

    Working with Data

    Skills you'll gain: Restful API, SQL, React Native, Databases, Data Persistence, Mobile Development, Data Storage Technologies, JSON, Data Management, Network Model, Application Development, Authentications

    4.8
    Rating, 4.8 out of 5 stars
    ·
    65 reviews

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    Usability Testing with Hotjar

    Skills you'll gain: Usability Testing, Usability, Test Tools, Interaction Design, Human Computer Interaction, Test Planning, User Research, Product Development, Web Analytics and SEO

    4.3
    Rating, 4.3 out of 5 stars
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    31 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • I

    Instituto Tecnológico de Aeronáutica

    Princípios de Desenvolvimento Ágil de Software

    Skills you'll gain: User Story, Agile Software Development, Backlogs, Agile Methodology, Scrum (Software Development), Sprint Retrospectives, Test Driven Development (TDD), Requirements Analysis, Sprint Planning, Software Development Methodologies, Software Engineering, Program Development, Diagram Design, Software Development

    4.6
    Rating, 4.6 out of 5 stars
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    221 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
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    Board Infinity

    Software Testing Fundamentals for ISTQB Exams Prep

    Skills you'll gain: Test Planning, Test Tools, Software Testing, Configuration Management, Test Case, Integration Testing, System Testing, Test Automation, Software Development Life Cycle, Acceptance Testing, Software Technical Review, Code Review, Unit Testing, White-Box Testing, Regression Testing, Software Quality Assurance, Test Data, Risk Management, Risk Management Framework, Verification And Validation

    4.4
    Rating, 4.4 out of 5 stars
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    91 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    G

    Google

    Desain UX Google

    Skills you'll gain: Wireframing, Adobe XD, Mockups, Storyboarding, Information Architecture, User Experience Design, Usability Testing, Graphic and Visual Design, Figma (Design Software), Design Elements And Principles, UI/UX Research, Design Reviews, Responsive Web Design, Presentations, User Story, User Interface and User Experience (UI/UX) Design, Prototyping, Ideation, Web Design, User Centered Design

    4.9
    Rating, 4.9 out of 5 stars
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    508 reviews

    Beginner · Professional Certificate · 3 - 6 Months

Searches related to customer experience

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1…199200201…559

In summary, here are 10 of our most popular customer experience courses

  • Hotel Front Office Operations: Dubai College of Tourism
  • Get Started with Cloud Native, DevOps, Agile, and NoSQL: IBM
  • Cybersecurity Solutions and Microsoft Defender: Microsoft
  • Vector Databases for RAG: An Introduction: IBM
  • Music Production Capstone: Berklee
  • Fundamentals of Azure Databricks: Packt
  • Introduction to Business Management: Winning Internally: IIT Bombay
  • Working with Data: Meta
  • Usability Testing with Hotjar: Coursera
  • Princípios de Desenvolvimento Ágil de Software: Instituto Tecnológico de Aeronáutica

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