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    Results for "customer service and communication"

    • Status: Preview
      Preview
      P

      Peking University

      Management Communication 管理沟通

      Skills you'll gain: Active Listening, Non-Verbal Communication, Public Speaking, Presentations, Business Communication, Interviewing Skills, Team Management, Communication, Business Writing, Communication Strategies, Interpersonal Communications, Intercultural Competence, Negotiation, Cultural Sensitivity

      4.8
      Rating, 4.8 out of 5 stars
      ·
      84 reviews

      Mixed · Course · 1 - 3 Months

    • K

      Knowledge Accelerators

      Customer Service Fundamentals

      Skills you'll gain: Customer Support, Service Level Agreement, Customer Service, Help Desk Support, Technical Support, Problem Solving, Verbal Communication Skills, Conscientiousness, Communication, Resourcefulness, Rapport Building, Active Listening, Empathy, Process Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.8K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      L

      LearnKartS

      Effective Communication Skills

      Skills you'll gain: Oral Expression, Active Listening, Verbal Communication Skills, Influencing, Emotional Intelligence, Interpersonal Communications, Communication, Non-Verbal Communication, Communication Strategies, Public Speaking, Empathy, Business Communication, Professionalism, Business Correspondence, Teamwork, Virtual Teams, Self-Awareness, Adaptability

      4.8
      Rating, 4.8 out of 5 stars
      ·
      22 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      A

      Arizona State University

      Communication For Everyone

      Skills you'll gain: Meeting Facilitation, Public Speaking, Lecturing, Presentations, Active Listening, Storytelling, Communication, Persuasive Communication, Team Leadership, Teamwork, Social Skills, Influencing, Discussion Facilitation, Team Building, Communication Strategies, Leadership, Team Management, Interpersonal Communications, Verbal Communication Skills, Non-Verbal Communication

      4.6
      Rating, 4.6 out of 5 stars
      ·
      131 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Business Data Management and Communication

      Skills you'll gain: Data Storytelling, Revenue Recognition, Financial Statements, Data Presentation, Data Visualization, Accrual Accounting, Cash Flows, Financial Accounting, Data Collection, Financial Statement Analysis, Bookkeeping, Business Analytics, Income Statement, Accounting, Business Analysis, Business Valuation, Data Quality, Analytics, Data Analysis, Asset Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6.3K reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Customer Service Representatives

      Skills you'll gain: AI Personalization, Generative AI, User Feedback, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Self Service Technologies, Artificial Intelligence, Business Ethics, Natural Language Processing

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Effective Communication: Writing, Design, and Presentation

      Skills you'll gain: Business Writing, Presentations, Peer Review, Graphic Design, Graphic and Visual Design, Public Speaking, Business Communication, Graphic and Visual Design Software, Verbal Communication Skills, Design, Visual Design, Storytelling, Writing, Organizational Skills, Project Design, Concision, Writing and Editing, Proofreading, Drive Engagement, Grammar

      4.8
      Rating, 4.8 out of 5 stars
      ·
      12K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      Strategic Communications in Technical Organizations

      Skills you'll gain: Request for Proposal, Conflict Management, Presentations, Teamwork, Technical Communication, Storytelling, Persuasive Communication, Communication Strategies, Organizational Strategy, Non-Verbal Communication, Proposal Writing, Business Communication, Intercultural Competence, Interpersonal Communications, Target Audience, Business Writing, Strategic Communication, Communication, Ethical Standards And Conduct, Strategic Thinking

      4.9
      Rating, 4.9 out of 5 stars
      ·
      41 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Crisis Management and Crisis Communication

      Skills you'll gain: Crisis Management, Management Consulting, Strategic Communication, Emergency Response, Corporate Communications, Leadership, Risk Management, Business Leadership, Business Risk Management, Contingency Planning, Business Continuity Planning, Risk Analysis, Public Affairs, Public Relations, Internal Communications, Stakeholder Management, Communication, Media Relations, Forecasting, Critical Thinking

      4.4
      Rating, 4.4 out of 5 stars
      ·
      8 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      I

      Immersify

      The Nursing Journey: From Calling to Career

      Skills you'll gain: Nursing Care, Nursing Practices, Healthcare Ethics, Active Listening, Teamwork, Nursing, Professionalism, Social Skills, Conflict Management, Cultural Responsiveness, Verbal Communication Skills, Patient Education And Counseling, Communication, Health Care, Patient Evaluation, Compassion, Health Assessment, Patient Preparation, Patient Safety, Decision Making

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Pennsylvania

      Improving Communication Skills

      Skills you'll gain: Active Listening, Communication, Communication Strategies, Persuasive Communication, Verbal Communication Skills, Interpersonal Communications, Business Communication, Trustworthiness, Rapport Building, Goal Setting, Relationship Building, Non-Verbal Communication, Cooperation, Negotiation, Honesty

      4.7
      Rating, 4.7 out of 5 stars
      ·
      2.1K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      N

      National University of Singapore

      Effective Communication in the Globalised Workplace

      Skills you'll gain: Presentations, Survey Creation, Persuasive Communication, Trustworthiness, Cultural Diversity, Intercultural Competence, Verbal Communication Skills, Meeting Facilitation, Interpersonal Communications, Business Writing, Business Communication, Communication Strategies, Public Speaking, Organizational Structure, Communication, Professional Development, Stakeholder Communications, Business Correspondence, Writing, Peer Review

      4.6
      Rating, 4.6 out of 5 stars
      ·
      831 reviews

      Intermediate · Specialization · 3 - 6 Months

    1234…834

    In summary, here are 10 of our most popular customer service and communication courses

    • Management Communication 管理沟通: Peking University
    • Customer Service Fundamentals: Knowledge Accelerators
    • Effective Communication Skills: LearnKartS
    • Communication For Everyone: Arizona State University
    • Business Data Management and Communication: University of Illinois Urbana-Champaign
    • GenAI for Customer Service Representatives: Coursera Instructor Network
    • Effective Communication: Writing, Design, and Presentation: University of Colorado Boulder
    • Strategic Communications in Technical Organizations: Johns Hopkins University
    • Crisis Management and Crisis Communication: University of Colorado Boulder
    • The Nursing Journey: From Calling to Career: Immersify

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